The Clinical Systems Analyst will effectively manage, optimize, and support the Electronic Health Record (EHR) system, along with a range of clinical systems. This position focuses on analyzing, enhancing, and providing support for the EHR and application systems, with a specific emphasis on ordering and documentation, charting, and clinical workflows. The primary objective is to improve operational efficiency, streamline clinical processes, and ensure seamless functioning of departments utilizing these systems.
Hours: Monday to Friday between 7:00am-5:00pm. Some occasional evening or weekend shifts based on projects and system implementation. Available for on-call support/rotation. Remote with occasional in-office meetings or projects and travel within the metro area. The selected candidate must reside within MN or WI and must be open to relocating to these areas if selected for the opportunity.
Compensation & Benefits
The annual salary range for this opportunity is $84,156/annually to $126,235/annually, with a median salary of $105,196/annually. Pay is dependent on several factors including relevant work experience and internal equity. Salary is just one component of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package, including a retirement saving match, tuition and certification reimbursement, paid time off, and health and wellness benefits for .5 FTE and above.
Primary Job Responsibilities
- System Implementation and Support:
- Customize and configure the Oracle Health Millennium module to meet the organization’s specific requirements, including ordering and documentation.
- Provide expert guidance and support to end users, ensuring the effective utilization of the EHR and clinical applications.
- Troubleshoot system issues, investigate user-reported problems, and deliver timely resolutions.
- Provide remote and in-person support to end-users, investigate and resolve incoming tickets, and collaborate with IS teams and vendors to address technical issues and coordinate system maintenance.
- Collaboration and Coordination:
- Collaborate with other Enterprise Systems teams and vendors to address technical issues, coordinate system maintenance activities, project and sprints, and manage backlogged enhancements.
- Actively participate in meetings and presentations, both internally and with various departments, to provide status updates and gather requirements.
- Participate in meetings, presentations, and implementation activities, serving as a liaison between users and/or vendors.
- Collaborate with stakeholders to identify areas for improvement within technical systems and recommend enhancement processes.
- Engage in collaborative decision-making with clinical areas, using evidence-based approaches for system changes.
- Participate in change management processes, sprint reviews, and portfolio management.
- Compliance and Documentation:
- Collaborate with cross-functional teams and vendors to address technical issues and coordinate system maintenance activities.
- Maintain accurate documentation of system configurations, user guides, and standard operating procedures.
- Maintain accurate documentation of system evaluations, workflow designs, process improvements, and system enhancements.
- Adhere to regulatory requirements and best practices in documenting system configurations, user guides, and standard operating procedures.
- Client Support and Communication:
- Escalate and resolve client concerns in a timely manner, ensuring a high level of customer satisfaction.
- Communicate effectively with end users and stakeholders, providing clear instructions and support related to the clinical systems.
Qualifications
Required
- Bachelor’s degree in computer science, MIS, Business Administration, Information Technology, or 4 years of experience.
- Minimum of 2 years of experience as a Systems Analyst or similar role.
- Experience with clinical information systems.
- Proficiency in system implementation, support, and maintenance within a clinical environment.
- Experience with documentation and version control of system configurations, user guides, and standard operating procedures.
Knowledge, Skills and Abilities
- Strong clinical background in healthcare IT, clinical system implementation, and end-user support.
- Strong understanding of clinical workflows and healthcare operations.
- Knowledge of healthcare IS standards and regulations such as HIPAA, Meaningful Use, and CMS regulations.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Strong troubleshooting skills to identify and resolve system issues promptly.
- Ability to work independently and in a team environment.
- Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
Preferred
- MBA, MHA or related master’s degree.
- Experience with solution-based thinking and relating to business specific needs.
- Familiarity of Oracle Health CCL (Cerner Command Language) (modified SQL) for queries, work queues, and Millennium Reporting tools.
- Previous experience working in a hospital setting.
- Have a basic understanding of HL7 and API transactions related to system integration.
- Certification(s) in Oracle Health Millennium solutions.
Gillette Children’s is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Gillette a stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Gillette to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.
Gillette Children’s is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual’s race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.
Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.
To learn more about working at Gillette Children’s, please visit https://www.gillettechildrens.org/careers.
Gillette Children’s participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit https://www.e-verify.gov/ for further details regarding e-verify.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)