Overview
Registered Nurse (RN) Supervisor – Nurse Triage
Position Summary
The RN Supervisor provides clinical and operational leadership for the overnight triage team, ensuring safe, high-quality patient care. This role combines 50% hands-on triage work with 50% supervisory and administrative duties. The ideal candidate has strong triage, Med-Surg, and Primary Care experience, proven leadership skills, and proficiency with Epic EMR.
Key Responsibilities
- Supervise, mentor, and support overnight triage nurses to ensure clinical accuracy and efficiency.
- Monitor call volumes, workloads, and quality metrics for timely patient care.
- Conduct case reviews, chart audits, and performance feedback.
- Serve as escalation point for complex or urgent triage cases.
- Perform telephone triage using approved protocols and document accurately in Epic EMR.
- Coordinate shift handoffs and collaborate with leadership on staffing and workflow improvements.
Qualifications
Required:
- Active RN license (multi-state compact required).
- 5+ years of clinical nursing experience (triage, Med-Surg, or Primary Care).
- 2–3 years of supervisory or leadership experience.
- Proficient in Epic EMR and remote communication tools.
- Strong clinical judgment, organization, and communication skills.
Preferred:
- BSN degree.
- Experience in remote triage or nurse advice line.
- Familiarity with quality metrics and process improvement.
Schedule & Work Environment
- Rotating shifts
- Hybrid (25% onsite / 75% remote) — requires reliable internet and a secure, HIPAA-compliant workspace.
**Eligible candidates will reside in one of the following states: Arizona, Colorado, Connecticut, Florida, Georgia, Indiana, Kentucky, Maine, Maryland, New Hampshire, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington
Responsibilities
Manages patient assignments and flow within clinic. Provides oversight of patient care to support patient and staff needs. Serves as a lead, clinical resource, role model, and extension of management to uphold institutional priorities, policies and practices.
Qualifications
- Graduate from an accredited Nursing Program required.
- BSN required.
- 2 years of related supervisory/management experience.
- Must obtain and maintain clinical competencies as appropriate.
- Excellent written, verbal and computer skills required.
- Demonstrated abilities with problem solving, leadership, communication, fiscal responsibility and teamwork.
- Ability to work effectively in groups of employees and with patients and patient families is essential.
Required Licensure/Certifications
- Licensed Registered Nurse with New Hampshire eligibility.
- Basic Life Support (BLS) or higher per unit specific requirements.