About the job
Job Title: Clinical Support Nurse
Department: Medical
Reports To: Clinical Supervisor
Compensation: $26-$30 per hour, 40 hours per week
Position Overview:
As a Clinical Support Nurse at Ivim Health, you will play a key role in our patient care team, offering a unique blend of customer service and clinical expertise. You will be responsible for delivering compassionate support, resolving patient inquiries, and managing medical escalations, all while ensuring the highest level of patient satisfaction.
Your journey at Ivim Health will begin with comprehensive customer service training to align with our commitment to delivering one-call resolutions and seamless care. Following this, you will receive specialized clinical training, equipping you to provide the medical support our patients need. This role requires a balance of interpersonal skills and clinical knowledge, ensuring that every patient interaction is handled with the utmost care and professionalism.
Who we are:
At Ivim, we are dedicated to the journey of health and well-being. Partnering with patients, we commit ourselves to personalizing and prioritizing health and wellness. Our approach is centered around the patient, their individual needs, and unique perspectives, fostering a collaborative relationship that empowers them to lead fuller, healthier lives. Through innovation, compassion, and continuous learning, we strive to create a world where personalized care is accessible and affordable, ensuring everyone has the opportunity to enjoy a life enriched by physical, mental, and emotional well-being.
Key Responsibilities:
- Patient Interaction: Serve as the primary point of contact for patients, handling inquiries and providing resolutions in a professional, empathetic manner.
- Escalation Management: Manage tickets that require medical escalation, communicating with patients regarding clinical concerns and offering clear, actionable solutions.
- Customer Service: Complete comprehensive customer service training to ensure a patient-first mindset, aiming for one-call resolution in every interaction.
- Clinical Support: Apply strong medical knowledge to address patients’ questions, triage concerns, and support their wellness journey in compliance with clinical protocols.
- Collaboration: Work closely with the customer service team, clinical team, and other departments to ensure consistent and exceptional patient care.
- Documentation: Maintain accurate and detailed records of patient interactions, medical escalations, and resolutions in the company’s telehealth system.
Qualifications:
- Active LPN (Licensed Practical Nurses) or RN (Registered Nurses) license in good standing.
- 3+ years of experience in a healthcare setting with experience in telehealth, preferably in weight loss, or wellness.
- Strong customer service skills with the ability to handle patient concerns in a friendly, compassionate, and professional manner.
- Excellent communication skills, both verbal and written.
- Ability to manage high volumes of calls and escalations while maintaining an elevated level of accuracy and patient satisfaction.
- Familiarity with electronic medical records (EMR) systems and telehealth platforms.
What We Offer:
- Competitive salary and comprehensive benefits, including wellness initiatives for our team members.
- PTO, Paid Holidays, Floating Holidays, matching 401K.
- A creative and innovative work environment with a focus on growth and development.