Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
The Clinical Content Specialist role will be responsible for creating and reviewing clinical content, collaborating to develop new clinical programs, and managing the resources of various departments to improve the quality and cost of care internal and external stakeholders within CVS Accountable Care.
Clinical Content includes, but is not limited to, infographics, one-pagers, multi-page clinical programs, video scripts, presentations, and educational material. The role requires the ability to translate clinical, regulatory, and contractual language into actionable tactics that can be implemented in clinical practice as well as the ability to deliver training to partners and internal clinicians. The ideal candidate will be able to develop solutions that drive partner success and train on implementation of these solutions and will be comfortable working in a fast-paced and challenging environment to address the complex needs of high-exposure projects.
Essential Duties and Responsibilities:
Design, review, revise, and deliver clinically relevant and appropriate content
Serve as a subject matter expert to CVS Accountable Care staff relating to various clinical programs
Coordinate with other clinical-focused team members to develop, integrate, and maintain clinical content and clinical product features/functionality
Assist in development and deployment of tactics to implement and scale clinical content and product functionality
Ensure materials are rigorous and consistent with clinical best practice
Research, review, and refine clinical content for accuracy and completeness
Synthesize complex information from multiple, sometimes conflicting, sources to form a conclusion
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Research and resolve education content inquiries from customers and internal departments
In partnership with Sales and Account Management, proactively engages to share CVS Accountable Care offerings to current and future customers
Ability to travel up to 10% for internal meetings, trainings, and events
Competencies:
To perform the job successfully, an individual should demonstrate the following:
Achievement Focus: demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Business Acumen: Aligns work with strategic goals. Conducts cost-benefits analyses. Demonstrates knowledge of market and competition. Displays orientation to profitability. Understands business implications of decisions.
Business Ethics: Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
Communication: Ability to clearly communicate finings and to translate complex information into “plain language” ·
Managing Customer Focus: Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery
Peer Relationship Builder: Able to work collaboratively with multiple subject matter experts in a virtual work environment
Strategic Thinking: Adapts strategy to changing conditions. Analyzes market and competition. Develops strategies to achieve organizational goals. Identifies external threats and opportunities. Understands organization’s strengths and weaknesses
Visionary Leadership: Acts in accordance with vision. Communicates vision and gains commitment. Creates a clear, compelling vision. Displays passion and optimism. Mobilizes others to fulfill the vision.
Qualifications:
Required: Active Registered Nursing license with a BSN, or higher-level clinical degree
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities or to perform the essential functions.
Language Ability: Read, analyze, and interpret complex documents. Respond effectively to sensitive inquiries. Write speeches and articles using innovative techniques. Make persuasive presentations on complex topics to management, public groups, and/or boards of directors.
Mathematical Ability: Work with basic mathematical concepts such as probability and statistical inference, and applying concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Apply logical thinking to a wide range of intellectual and practical problems. Deal with nonverbal symbolism (e.g., formulas and equations) in difficult phases. Deal with a variety of abstract and concrete variables.
Computer Skills: To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software, Microsoft Suite, and Google Suite.
Supervisory Responsibilities: None
Work Environment: Remote
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use keyboard for typing and consistent use of computer screens. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
HIPPA Acknowledgement:
As an employee of CVS Accountable Care, you will likely come into contact with information and data that is protected under the Health Insurance Portability and Accountability Act, located at 45 CFR parts 160, 162, and 164, Subpart C, the Health Information Technology for Economic and Clinical Health Act of 2009, and the Final Omnibus Rule, each as amended from time to time (collectively, “HIPPA Rules”).
As such, it is a job requirement that you use all appropriate safeguards to protect health information, prevent use or disclosure of protected health information, and to report any improper use or disclosure of protected health information of which you may become aware of (or suspect), including, but not limited to, any breaches of unsecured protected health information. Training on the HIPPA Rules will be provided to you as part of your employment.
Should you need to report an improper use or disclosure of protected health information, you may do so anonymously via the company’s compliance protocol.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Pay Range
The typical pay range for this role is:
$46,988.00 – $112,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 11/27/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.