Job Title: Call Center Telehealth RN
Department: Clinical Services and Support
Location: Remote
Reports to: Manager, Clinical Support
Key Relationships: Patients, Caregivers, Providers, Provider Sales, Technical and Patient Support
About Podimetrics:
Founded in 2011 by a physician and engineers from MIT and Harvard, Podimetrics set out on a mission to improve patient lives through early detection and prevention of diabetic foot ulcers, the leading cause of lower limb amputations. Podimetrics has since evolved to become a rapidly growing virtual care management company with advanced technology and patient-centered services.
Today, Podimetrics teams with and provides solutions to patients, payers and providers that alleviate the health and financial implications of diabetic foot complications in high-risk populations. We are a mission driven, financially responsible enterprise that enables patients to stand on their own feet and live more independent and fulfilling lives.
Core Values:
- People First: We care for our people: team, patients, clinicians & health plans, and stockholders.
- Empathy & Compassion: We seek to understand and take action to improve.
- Respectful Candor: We are direct in communication and work to create an environment where all can share their perspectives without risk of repercussions.
- Active Curiosity: We are deeply curious, always striving to learn more and do better.
- Resourcefulness: We are deliberate in our investment of team and capital, creating opportunity regardless of resources.
- Do the Right Thing: We do the right thing, consistent with our values, even when it is challenging.
- Enjoy the Ride: We are going to have a lot of fun doing it.
Roles & Responsibilities:
The Nurse in the Clinical Services and Support department plays a critical role in improving patients’ lives by providing clinical and educational services. The nurse provides support to patients using the SmartMat to reduce their risk of developing diabetic foot ulcers. In a blended call center, using a combination of clinical knowledge and evidence-based practices, critical thinking, and behavior change techniques, the nurse supports the patient in their journey to optimal health.
Primary responsibilities include:
- Deploys a patient-centered approach that provides a superior patient experience.
- Provides training and education to the patient regarding use of the SmartMat, as well as ongoing support and coaching regarding their health.
- Engages patients to actively participate in the Podimetrics program.
- Ensure patients stay connected with their providers to improve clinical outcomes
- Conducts inbound and outbound telephonic clinical assessments to evaluate for concerning findings that require intervention by a healthcare provider, identify continuing educational or coaching needs, and to reenforce foot care best practices
- As a result of applying best practice the nurse drives outcomes for patients to self-manage conditions, be on their own feet, and lead fulfilling lives.
- Provides feedback and voice-of-the-patient experience to inform program, process, and technology improvements.
Qualifications:
Required
- Nursing degree
- Registered Nurse current state licensure with no restrictions
- Minimum of five years of clinical nursing experience
- Experience working in a fast-paced environment
- Remote monitoring and telehealth/call center experience
Preferred
- Understanding of and experience applying behavioral change techniques
Critical Competencies:
- Compassion: Meets people where they are in their perspective and demonstrates great care for others.
- Critical Thinking: Gathers and synthesizes information to reach conclusions and create subsequent plans.
- Attention to Detail: Does not let important details slip through the cracks.
- Listening skills: Lets other speak and seeks to understand their viewpoint.
- Communication: Articulates written and verbal messages clearly that are easily understood by others.
- Flexibility/Adaptability: Adjusts quickly to changing priorities and conditions. Has a drive for continuous improvement and is creative in problem solving.
- Enthusiasm: Exhibits passion and excitement over work.
- Work Ethic: Possess a strong willingness to work hard to get the job done.
- Teamwork: Reaches out to peers and cooperators with supervisors to establish an overall collaborative working relationship
Benefits:
- Pay Rate – $73,000-$81,000 commensurate with experience and education
- 10% annual bonus opportunity
- Equity Shares
- Flexible Paid Time Off
- Paid Parental Leave
- Competitive Medical, Dental, and Vision plans – Podimetrics covers 80% of premiums.
- Health Savings Account
- Employee Assistance Program – Free, confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
- 401k; match up to 4%
- Life Insurance – Podimetrics pays 100% of the cost of Basic Life & Personal Accident
- Disability insurance – Podimetrics pays 100% of the cost of Short-Term and Long-Term Disability Insurance
- Additional life insurance, critical illness, and accident coverage available
Podimetrics is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.