At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology – to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we’ve grown fast and now serve members across the United States. And we’ve just started. So join us on this mission!
Job Description
This is a 12pm-8pm ET shift Monday-Friday
A bit about this role:
As a Clinical Guide, you’ll have the opportunity to make a difference in the lives of our members. You’ll be responsible for providing clinical review of cases using standard criteria to determine the medical appropriateness of inpatient and outpatient services while supporting our members through assessment, care, and conservation. You’ll serve as an advocate for our members, coordinating care and ensuring they have the necessary resources and support to achieve their health goals (recovering from an illness, improving quality of life, overall well-being, etc.) Our Clinical Guide is committed to integrity and excellence and empowering members to confidently navigate the healthcare system and live healthier lives. Our ideal Clinical Guide is caring, compassionate and solutions-oriented, and is enthusiastic about providing outstanding experience for Devoted Health’s members.
Your Responsibilities and Impact will include:
- Engage with members and understand their needs, using technology and data to better understand the member and any unspoken needs.
- Performs initial, concurrent, and discharge reviews of all cases, including using medical guidelines to determine the medical appropriateness of inpatient and outpatient services; assessing, interpreting, and responding to the needs or requirements of patients; identifying, escalating and resolving complex cases or issues as required.
- Reviews current charts for appropriateness and correct admission status (inpatient, observation, bedded outpatients).
- Alerts and collaborates with appropriate leadership concerning patients who do not meet medical appropriateness criteria.
- Obtains admission and continued stay certification or recertification.
- Communicates with attending physician regarding patients who do not meet criteria to identify additional documentation needs or potential status change.
- Coordinates care and discharge planning. Makes arrangements for appropriate post-hospital care, including physical and behavioral medicine, transportation, equipment, home health care, etc.
- Identifies, documents, and communicates potential quality assurance or risk management issues as appropriate.
- Conduct holistic assessment to identify co-morbid conditions, ED/ hospitalization history, medications, psycho-social factors, and member values and preferences.
- Collaborate with our PCP partners.
- Develop care plans in partnership with members and their caregivers – problems, goals, interventions – continuously evaluating the member’s progress.
- Work closely with Local Service Guides to identify community-based organizations to support the members in meeting their goals.
- Collaborate with members, providers, and caregivers to ensure a positive outcome.
- Explain complicated medical terms in plain language.
- Educate members on appropriate care and settings based upon their healthcare needs.
- Support members in understanding diagnostic tests and treatments, including costs, risks, and alternatives so they can make an informed decision.
- Prepare members for their inpatient and outpatient treatments and coordinate post-treatment care.
- Support and coach members to improve management of their chronic conditions, including medication adherence and compliance.
Required skills and experience:
- Ability to work in a startup, fast paced environment.
- An unrestricted RN license.
- A minimum of 4 years of RN experience.
- A minimum of 3 years’ experience doing utilization management at a health plan.
- The ability to comfortably multi- task: you’ll be listening, talking, and typing all at the same time.
- Team player mentality with a can-do attitude.
- Understanding of CMS guidelines and MA requirements.
Desired skills and experience:
- A desire to make a change in the health care experience: you love to serve and make a difference.
- Proven success in building relationships.
- The ability to adjust your tone and approach to different people.
- The ability to articulate and break down complex information.
- Adaptability and comfort in a dynamic, startup environment.
- Transparency in your work – what’s going well and what’s not.
Salary Range: $80,000 – $95,000 per year:
Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more….
- Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by individuals purporting to represent Devoted Health. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for “start up costs” or “equipment”), or seek to collect sensitive personal information. These job postings and offers are NOT authorized by Devoted Health and Devoted is not responsible for fraudulent offers, personal information that you may have disclosed, or payments made to third parties purporting to represent Devoted. We have reported this matter and are cooperating with law enforcement agencies. Devoted Health will never ask for financial commitment or contribution from a candidate at any stage of the recruitment process.