Call Center RN – Remote – Shift Diff

Sep 19, 2024

Entry Level, Registered Nurse | RN, Triage
MI Remote

Employment Type:

Regular | Perm Employee

Schedule:

Part-time, PRN | Per Diem

Remote Status:

Remote

License:

MI

IHA

Entry Level, Registered Nurse | RN, Triage
MI Remote

Employment Type:

Regular | Perm Employee

Schedule:

Part-time, PRN | Per Diem

Remote Status:

Remote

License:

MI

_Pay will be higher based on experience_

Role has the potential to be remote after a certain training period (onsite in Ann Arbor)

We offer a Shift Diff: $3 shift differential applies to any hours after 5pm and on weekends.

Right now, we have contingent and Part Time openings. Primarily evening shift.

POSITION DESCRIPTION:

Provides professional nursing care for patients following established standards and practices, which can include triage (telephone and walk-in visits), and care needs that transpire between office visits. Demonstrates professional clinical leadership and oversight within the scope of the RN role.

ESSENTIAL JOB FUNCTIONS:

The following job functions may not be the responsibility of all RN’s. Some RN’s will be assigned work that has more focused responsibilities (example: prior authorizations or indirect work supporting a provider inbox.)

  • Responsible for efficiently triaging patient needs via telephone and during visits according to IHA’s Policies and Protocols.
  • Documents clinical findings in a clear and concise manner according to IHA Policy.
  • Utilizes critical thinking skills within the scope of licensure to appropriately assess patient needs and involves providers as appropriate.
  • Enters orders (medication, laboratory, radiology, referrals) according to provider direction and as per state, local and professional guidelines.
  • Follows clinical and nursing protocols as applicable.
  • Schedules patient appointments as applicable.
  • Encourages patient portal usage and supports where needed.
  • Provides scope-appropriate nursing education during all patient interactions.
  • Consults with providers and other extended care team members (Care Management, Embedded Pharmacy, Behavioral Health and Nutrition) and external case managers as appropriate to effectively ensure quality patient care.
  • Supports physician and advanced practice providers with indirect work according to protocol. This includes and is not limited to test results/orders management.
  • Assesses patients for gaps in care for preventative and disease management needs.
  • Ensures patient medication list is accurate, completes medication reconciliation and processes refill requests per protocol.
  • Works with the entire care team to co-manage indirect patient work according to Standard Work Instructions.
  • Collaborates with insurance, DME, home care and all other care partners to ensure patient needs are met.
  • Reviews patient medical history to identify supporting documentation relevant to ordered services and procedures to assist with or complete prior authorization process.
  • Assists patients with resources for any social influences of health needs.
  • Participates in process improvement projects within the office/department.
  • Serves as a resource to clinical office/department staff within scope of RN role; may direct the work of LPN and Medical Assistant staff as needed and appropriate based on role/scope.
  • May perform clinical support tasks as outlined on the Clinical Support Staff Scope of Practice document.
  • Supports other offices, attends required meetings and training, and participates in committees as requested.
  • Attends weekly patient care meetings and attends daily huddles as applicable.
  • Assumes additional duties as required.

ESSENTIAL QUALIFICATIONS:

Graduate of an accredited Registered Nurse program.

Valid, unrestricted RN license in the State of Michigan. Valid CPR certification.

1-2 years of clinical experience in a medical or physician office preferred. Previous nursing experience not required.

Job Types: Part-time, PRN

Pay: From $29.90 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Flexible schedule
  • Free parking
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance

Medical Specialty:

  • Internal Medicine
  • Pediatrics
  • Primary Care
  • Surgery
  • Urgent Care

Physical Setting:

  • Outpatient

License/Certification:

  • BLS Certification (Preferred)
  • RN (Required)

Ability to Relocate:

  • Ann Arbor, MI 48105: Relocate before starting work (Required)

Work Location: Hybrid remote in Ann Arbor, MI 48105