• Performs Essential Job Functions from the Registered Nurse II job description at an advanced level.

• Assumes additional duties (examples listed below):

• Utilizes advanced training and education to provide complex nursing care/specialty care. Proficient to work within scope of nursing certification that includes, but is not limited to lactation consulting, advanced wound/ostomy care, diabetes educator or asthma educator certification.

• Serves as a nurse leader by assisting management team with hiring, motivating and engaging clinical staff.

• Collaborates with office leadership on the development and review of office clinical workflows.

• Supports the development of divisional clinical protocols.

• Develops and leads quality initiatives and performance improvement projects specific to the patient population, practice or division/specialty. May achieve Green Belt training and apply skills for continuous improvement.

• Assists in identifying issues and provides solution suggestions.

• Serves as a team leader in the absence of a manager and may support management duties.

• Performs/Assists with any projects, pilots, initiatives or duties as assigned and works within scope of RN licensure.

• Serves as point person – lead nurse –for Call Center Triage Nurses and representatives; liaison between Call Center and providers and division leadership; provides Triage Nurse Supervisor support and back-up.

Serves as point person – lead nurse

• – when working onsite weekend days shifts and weekday non-day shifts for Call Center Triage Nurses and Representatives. Answers both nursing and representative questions.

• Trains and orients new Call Center Triage Nurses. Serves as a Preceptor when delegated for newly-hired clinical support staff and/or students. Provides feedback to both orientee and management in a timely manner, and acts as an ambassador to IHA’s culture and learning enabled organizational practices.

• Assists in reviewing clinical calls or reviewing clinical documentation.

• Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.

• Must be able to work effectively as a member of the clinical care team.

• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

• Successfully completes IHA’s “Our Experience” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.

• Maintains knowledge of and complies with IHA standards, policies and procedures.

• Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.

• Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.

• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.

• Uses resources efficiently.

• If applicable, responsible for ongoing professional development – maintains appropriate licensure and continuing education credentials, participates in available learning opportunities.

• Demonstrated competency in obtaining accurate patient vital statistics (height, weight, blood pressure, temperature, etc.) and patient health history.

• Proficient in medical terminology.

• Proficiency in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.

• Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people, either in-person or virtually.

• Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.

• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, vendors, family members, outside customers and community groups.

• Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.

• Good organizational and time management skills to effectively juggle multiple priorities, time constraints and ever-changing medical situations.

• Ability to exercise sound judgement and problem-solving skills.

• Ability to perform mathematical calculations needed during the course of performing basic job duties, i.e.: calculating proper dosages for immunizations.

• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.

• Ability to handle patient and organizational information in a confidential manner.

• Ability to travel to other office/practice sites and meeting and training locations.

• Successful completion of IHA competency-based program within introductory and training period.

• Physical activity that often requires keyboarding, phone work and charting.

• Physical activity that often requires time working on a computer.

• Physical activity that often requires lifting over 50 lbs.

• Physical activity that sometimes requires handling and lifting patients, transferring patients to gurney using slide board, assisting patients with dressing/undressing, transferring patients to wheelchair using gaitbelt, walking, bending, stooping, reaching, climbing, kneeling and/or twisting.

• Physical activity that sometimes requires lifting, pushing and/or pulling up to 100 lbs.

• Specific vision abilities required include close vision, depth perception, color vision, peripheral vision and the ability to adjust and focus.

• Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

• Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.