This position is work from home, however, the employee must live in one of the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, New Hampshire, Missouri, Montana, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming
Key Responsibilities:
- Engage in regular check-ins with patients, discuss relevant condition changes, follow up on appointments, and understand new instructions from the patient’s provider
- Manage a caseload between 200 to 250 chronically ill patients
- Ensure timely follow-up by recognizing when additional communication or intervention is required to address ongoing patient issues
- Delve into rich conversations and bond with patients, understanding their unique personalities and challenges
- Establish and nurture trust with new patients and their families
- Act as a vital link within the patient’s care team by communicating seamlessly with providers and in-office staff
- Guide patients in prioritizing their health and understanding their conditions
- Advocate for patients, providing answers and addressing medical concerns promptly
- Use technology to manage and coordinate care
- Gather resources for continuity of care
- Utilize Electronic Medical Record (EMR) systems to review patient office visits, liaise with care team members and accurately document actions taken for patients.
Qualifications:
- Active, unrestricted license LVN/LPN license, required.
- Graduate of an accredited LVN/LPN, required.
- 4 years of clinical experience, required.
- 2 years of experience working in home health, primary care, or long-term care, required.
- Ability to work a full-time schedule, Monday through Friday from 9 a.m. to 5:30 p.m. EST (8 a.m. to 4:30 p.m. CST) or 11 a.m. to 7:30 p.m. EST (8 a.m. to 4:30 p.m. PST), required.
- Minimum upload speed of 12 mbps and download speed of 20 mbps, required.
- Ability to work from home in a HIPAA compliance environment, required.
- Proficient using Electronic Medical Records (EMR).
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail.
- Ability to manage multiple priorities simultaneously.