InfuSystem is a growing healthcare company that provides infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other sites of care from seven locations serving all 50 states and Canada. We deliver improved patient outcomes and high patient satisfaction.
As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority.
SUMMARY:
The primary responsibility of the support nurse is taking patient, facility, and physician phone calls for ambulatory pumps and other related products. The ideal candidate will have excellent communication skills, critical thinking skills, ability to handle stressful situations, capacity to function independently, possess varied clinical experience, and the ability to document meticulously.
The required working schedule for this role is part-time, every other weekend. The candidate must have a dedicated workspace, reliable internet, and cellular phone service.
This is a Part-Time, work-from-home opportunity, candidates must be available to work every other weekend and every other holiday, day shift.
IN THIS ROLE, THE IDEAL CANDIDATE WILL HAVE:
- Ambulatory infusion pump experience
- Negative Pressure Wound Vac experience
- Experience within home health care, specialty pharmacy administration, home infusion, oncology, pain management, and/or hospice
- Ability to quickly assess situations and make accurate decisions
- Listening skills are essential
- Ability to respond to common inquiries or complaints from patients and facilities in a calm manner
SUPERVISORY RESPONSIBILITIES:
No supervisory or management responsibilities
THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:
- Minimum completion of High School Diploma/GED required
- Minimum 3 years of clinical nursing experience, IV specialty training, infusion therapy, home health care required
- Current Licensure as a Registered Nurse in your state of residence required
- Bachelor’s Degree in nursing preferred, but not required
- PICC certification, OCN/INCC certification preferred, but not required
PERSONAL AND PROFESSIONAL ATTRIBUTES:
The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:
- Strong work ethic
- Sound judgment
- Proven written and verbal communication skills
- Natural curiosity to pursue issues and increase expertise
- Pursue and design innovative analytical performance metrics
- The courage to promote and defend ideas and analyses
- Passionate about InfuSystem and serving customers and patients
- Strives to make an impact on improving our business processes and results
- Exemplary honesty and integrity
- Ability to collaborate effectively and work selflessly as part of a team
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience
Required
- 3 year(s): Minimum clinical nursing experience
Education
Preferred
- Bachelors or better in Nursing or related field
Licenses & Certifications
Required
- Cert Reg Nurse (RN, RNC)
Skills
Required
- Active Listening
- Critical Thinking
Behaviors
Required
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well