Additional Knowledge, Skills and Abilities Required
- Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
- Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
- Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
- Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
- Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
Additional Knowledge, Skills, and Abilities Preferred
Essential Functions
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.
- Facilitate and lead a multifaceted, multimodal, comprehensive educational courses and programs specifically tailored to provide customized and relevant training to providers working in GoHealth Urgent Care centers as directed and approved by GoHealth’s health system joint venture partners.
- Implement educational delivery plans in partnership with the Clinical Steering Committee (CSC) and as directed and approved by GoHealth’s health system joint venture partners.
- Partner closely with operations team and clinical leadership in each market to ensure operational efficiency and clinical quality and safety in GoHealth sites.
- Coordinate provider training involved in new business development initiatives or market wide operational projects as directed and approved by GoHealth’s health system joint venture partners.
- Work with CSC to develop, standardize and optimize clinical training across markets and as directed and approved by GoHealth’s health system joint venture partners.
- Facilitate and support GoHealth University Clinical Initiatives and Programs, including:
o Interactive Online Modules: Using our current LMS (Litmos), create and deliver customized content specifically relevant to the clinical environment in the UC centers as directed and approved by GHUC’s health system joint venture partners.
o Patient Experience Coaching Labs: Create coaching labs to be administered to clinicians with opportunities for improving NPS with a focus on effective and efficient interpersonal communication and behaviors as directed and approved by GoHealth’s health system joint venture partners.
o Regional Skills Labs: Facilitate the dissemination of knowledge and delivery of essential kinesthetic/psychomotor skills tests (e.g. splinting, suturing) that require hands-on training, to be delivered on a periodic basis in different markets as directed and approved by GoHealth’s health system joint venture partners and in partnership with each market’s clinical leadership team.
- Facilitate and coordinate the internal network of clinical trainers in each health system to provide additional training services as directed and approved by GHUC’s health system joint venture partners.
- Perform other duties as assigned
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here.
About GoHealth Urgent Care
GoHealth Urgent Care has outstanding career opportunities in Atlanta, the Bay Area, Connecticut, Delaware, Maryland, Michigan, Missouri, New York, North Carolina, Northwest Arkansas, Oklahoma City, Portland/Vancouver, Texas and Virginia. And all of these positions have one thing in common: flexibility to practice and support urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives. Remote positions are also available.