Who We Are
We are Imagine Pediatrics, a devoted and compassionate, multi-disciplinary pediatrician-led medical group that is creating a world where every child with complex medical conditions gets the care and support they deserve. Energized by our mission to reimagine pediatric health care, we are pioneering virtual-first care services that include care coordination and around-the-clock access to complex-care clinicians from home. We don’t replace a child’s existing care team. Instead, we collaborate to deliver continuous support to kids, so they can spend less time in the hospital and more time thriving at home and in their communities.
Every day we boldly challenge old approaches and seek out new and better ways to improve the health and lives of children with medical complexity. In partnership with caregivers, providers, and health plans, we break down the barriers that stand between families and quality care for their children. We know we can’t solve every challenge in the lives of these kids, but we can work tirelessly to give them, their families, and other caregivers the help and relief they need, right when they need it. We know a better approach to pediatric health care is within reach, and we are committed to seizing it today.
What We Live By
We’re guided by our five core values:
- Children first. We put the best interests of children above all. We are uncompromising in our commitment to improving the lives of children and families by bringing the best care to them.
- Earn trust. We cherish the trusting relationships we build with the children and families we serve, our partners, and each other. We seek first to understand and speak honestly.
- Innovate today. We refuse to accept the way things have always been done. Children and families are waiting for our help and their bravery demands that we relentlessly challenge assumptions to develop new approaches.
- Embrace humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to learn and grow stronger.
- One team, diverse perspectives. We work alongside families as one team towards a shared purpose. We champion diversity and acknowledge the contributions of others.
What You’ll Do
Reporting to the Director of Acute Care-BH, the Manager of TOC will oversee the multidisciplinary team of providers and staff responsible for delivery of services. This role will be split between administrative and clinical duties, with 70% of role focused on administrative and oversight activities. 30% of time should be expected for patient-facing clinical delivery of services.
- Manage a team that includes clinical and non-clinical roles focused on transitions of care.
- Uphold team members to Imagine specific policies, clinical programming requirements, and utilization targets.
- Provide 1:1 supervision to team members to review both administrative and clinical topics.
- Organize and lead departmental team meetings inclusive of attendance, agenda, and meeting minutes.
- Oversee the routine operation of the clinical team responsible for behavioral health related calls, inquiries, referrals and assessments to assure the efficient and expedient delivery of services based on patient need.
- Oversee clinical quality metrics and programmatic outcomes through chart audits, reporting, and supervision.
- Manage crisis escalations from team members and provide guidance on next steps.
- Evaluate care team performance quarterly and hold members accountable for KPIs and SLAs.
- Work collaboratively with all other leadership roles to respond to feedback, improve patient experience, and support the development of new programs and services.
- Act as the liaison for behavioral health services to all stakeholders taking a lead role in process and performance improvement and the delivery of high-quality services.
- Act as SME for Nurse TOC questions, escalations, and concerns.
- Provide Nurse TOC functions when Nurse is out of office.
What You Bring & How You Qualify
First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve.
- Graduate with a Bachelor’s in Nursing from an accredited university
- Compact Licensed RN, or the eligibility to register for other state licenses
- 3+ years of experience in management/supervision of nurses (experience in remote/start-ups environments beneficial but not a necessary qualification).
- Experience working with children, adolescents, and their caregivers inclusive of external systems involved in a minor’s care.
- Provide 1:1 supervision to team members to review both administrative and clinical topics.
- Organize and lead departmental team meetings inclusive of attendance, agenda, and meeting minutes.
- Manage acute escalations from team members and provide guidance on next steps.
- Experience with chart auditing and training to improvement-oriented outcomes.
- Experience with creating education and providing training for both clinical and non-clinical teams.
- Diligent regarding documentation standards and accustomed to using electronic medical records.
- Experience working with a diverse population or demographics.
- Telehealth experience
- Strong communication, documentation, and diagnostic skills
- Familiarity with technology, Microsoft suites, and documenting in electronic health records.
- Fully remote with 10% travel for training/education
What We Offer (Benefits + Perks)
We offer competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match, vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO + 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives. We’re proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.