We are looking for an Infertility/Maternity Nurse Care Manager for our Care and Case Management team. Interested nurse care managers must be passionate about holistic and patient-centered care to support members through their healthcare journey and ensure needs are met with industry-leading interventions.
The telephonic Nurse Care Manager will specialize in guiding members through both routine and complex infertility and maternity clinical scenarios, partnering with a multidisciplinary clinical team that includes providers, care coordinators, and other supporting team members to deliver integrated remote care and case management. The Nurse Care Manager should enjoy spending time on the phone, listening to members’ needs, answering questions, and serving as a member advocate. They should excel at creating personalized care plans and possess the clinical acumen to guide members through infertility and maternity journeys, while effectively navigating available benefits and resources. Nurse Care Managers will support members with education, advocacy, and care management through family building/fertility journeys and prenatal/postpartum care, ensuring they receive comprehensive care that results in positive health outcomes for both the individual and their families.
Responsibilities
- Deliver coordinated, patient-centered virtual Care Management by telephone and/or messaging that improves members’ health outcomes
- Generate impactful care plans together with members and our multidisciplinary care team, and help members achieve their desired goals
- Help members navigate complex medical conditions, treatment pathways, benefits, and the healthcare system in general.
- Partner with the members’ local providers to ensure coordinated care.
- Provide compassionate, longitudinal follow-up care, building supportive relationships.
Qualifications:
- Bachelor of Science in Nursing (BSN).
- Must reside in a compact NLC state.
- Active Compact RN license in good standing with the nursing board of their state.
- Active California Nursing License preferred
- Willingness to become licensed in multiple states.
- Must have current CCM Certification
- 5+ years of experience in nursing preferred.
- 2+ years experience working in labor and delivery
- 2+ years experience working in infertility
- Be willing and able to work until 6pm PST
- Be comfortable discussing a wide variety of medical conditions
- Spanish speaking desirable
- Experience working remotely preferred; Comfortable with technology.
- Be highly empathetic. We work with patients and their families who are going through challenging times. Ideal candidates. practice empathy and reassure patients that we are available to help them.
- Must be able to work efficiently. We are a fast growing company and we are busy. Our team is expected to meet volume goals without sacrificing quality. Good judgment for balancing priorities is a must.
- Be flexible and comfortable with working in a rapidly-changing environment.
- Strictly follow security and HIPAA regulations to protect our patients’ medical information.
- Be pleasant, responsive, and willing to work with and learn from our team.
- Strong verbal and written communication skills. A lot of time is spent on the phone with patients and families, as well as a lot of time communicating with colleagues. Therefore, the ability to gather a clinical history, answer questions at a patient level, and succinctly summarize findings is critical.
- Strong competence and ability to use multiple computer/medical record systems.
- Collaborate well across multidisciplinary teams with clinical and non-clinical members to deliver a seamless, top-quality care experience to patients.
- Ability to understand cultural and socioeconomic issues affecting members and to coordinate all available resources to serve members.
- Excellent grammar, attention to detail, and efficient at writing medical information in easy-to-understand, patient-centric language.
Schedule
M-F 9a-6p PST
About Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.
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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.