This is a fully remote position.
This position requires an active unrestricted RN license
The Utilization Management Clinical Review nurse reviews and makes decisions about the appropriateness and level of beneficiary care being provided in an effort to provide cost effective care and ensure proper utilization of resources. Applies clinical knowledge to make determinations for preauthorization, inpatient and continued stay reviews for Medical /Surgical and/or Behavioral Health requests to establish medical necessity, benefit coverage, appropriateness of quality of care, and length of stay or care plan. Utilizes clinical criteria and policy keys to complete review. Documents in the medical management information system. Prepares and presents more complex cases for Medical Director Review. Refer cases to Case Management and Disease Management as appropriate. Advises non-clinical staff on clinical and coding questions. Conducts pre-admission screening and assessments.
- Conducts prior authorization, continued stay, and referral management activities.
- Assesses medical necessity by screening available information against established criteria, using InterQual Clinical Guidelines, Policy Keys and Behavioral Health criteria. Interprets information and makes decision whether authorizations align with the TriWest benefit program. Ensures timely reviews for requesting facilities and appropriate notification to parties.
- Contacts beneficiary and / or provider to obtain or clarify medical information as necessary.
- Refers cases to Case Management, Care Coordination, or Disease Management for review as necessary.
- Prepares cases for Medical Director and Peer Review according to established policy.
- Refers potential quality issues and complaints to Clinical Quality Management.
- Notifies Internal Audit & Corporate Compliance department of cases for review of potential fraud.
- Maintain compliance with Federal, State and accreditation organizations.
- Performs other duties as assigned.
- Regular and reliable attendance is required.
Required
- Active, unrestricted RN license
- U.S. Citizen
- Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD)background investigation
- 2+ years clinical experience
- 2+ years UM experience
- Proficient computer skills including Microsoft Office Suite (Teams, Word, Excel and outlook)
- Demonstrates effective verbal and written communication skills
Preferred
- 3+ years Medical / Surgical experience
- Behavioral Health experience
- 1-year TriWest or TRICARE experience
- Managed Care experience
Competencies
- Technical Skills
- Knowledge of TRICARE policies and procedures, Utilization Management principles, Managed Care concepts, medical terminology, medical management system, InterQual criteria, working knowledge of medical coding
- Team-Building / Team Player
- Influence the actions and opinions of others in a positive direction and build group commitment.
- Organizational Skills
- Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.
- Independent Thinking / Self-Initiative
- Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.
- High Intensity Environment
- Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.
- Empathy / Customer Service
- Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another’s position.
- Coping / Flexibility
- Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
- Computer Literacy
- Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
- Communication / People Skills
- Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.
- Availability to work any shift
- Works remote, with minimal travel
- Private and secure work space and work station with high-speed internet is required
- Extensive computer work with prolonged sitting
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.