About the job
Job Description
JOB SUMMARY:
The Clinical Educator II is responsible for providing instrument processing (IP) clinical expertise and education to Midmark’s customers, sales representatives, and channel partners.
ESSENTIAL/PRIMARY DUTIES:
- Responsible for Customer Education including product in-service clinical education and clinical standardization for infection prevention for patient and clinical staff workflow.
- Execution of clinical education of our medical sales representatives under guidance of VP of Clinical Affairs and Chief Medical Officer.
- Cross-functionally support and collaborate with the Clinical Affairs department under the guidance of Chief Medical Officer including regulatory guideline adherence, clinical content development, education, methodology innovation and clinical solutions ideation.
- Provide clinical support of the new product development process
- Definition of customer needs
- Product design reviews and clinical usability & risk assessments of new product concepts
- Beta site support
- Proof-of-concept support
- Support Midmark’s disease state management competencies and field education for instrument sterilization.
- Pre-sales support for strategic accounts to support our portfolio of instrument processes products.
- Support the upstream marketing team by identifying & communicating latent customer challenges and delivering consistent and compelling customer data to the organization.
SECONDARY DUTIES:
- Participate in cross-functional projects, initiatives, and committees.
EDUCATION and/or EXPERIENCE:
Associate degree in health-related field and at least 5 years of clinical instrument processing experience; or equivalent combination of education and experience. Experience in educating with a clinical background in instrument processing.
COMPETENCY/SKILL REQUIREMENTS:
- CRCST (HSPA) or CSPDT (CBSPD) certification required
- CER (HSPA) or CFER (CBSPD) certification required
- CIS (HSPA), CSIS (CBSPD) or CST (NBSTSA) certification required
- Demonstrated professional customer-facing service skills
- Thorough knowledge and understanding of protocol, procedures, and standards within area of expertise
- Working knowledge of the use of established care models in the development of education programs
- Proficient customer communication and teaching skills
- Self-motivated and comfortable working independently
- Demonstrated planning and organization skills
- Comprehensive problem solving skills – decisive
- Solid computer and Microsoft Office skills
- Demonstrated verbal and written communication skills and the ability to present effectively to small and large groups
- Must be accomplished in a cross-functional team environment, exhibiting solid leadership skills
SUPERVISORY RESPONSIBILITIES:
- No supervisory responsibilities