About the job
We are seeking a compassionate and dedicated Registered Nurse (RN) to join our team! Become a Telemedicine Registered Nurse and be the bridge between technology and compassionate care, providing specialized support for gender and sexually diverse communities, and addressing STI health needs from anywhere! If this sounds like a mission you want to be a part of – we’d love to connect!
Meet OpenLoop
OpenLoop Health was founded with the vision to deliver healing anywhere. We do so by thoughtfully pairing leading clinicians (like you!) with innovative telehealth companies providing patient care in all 50 states. Our team of Clinician Advocates and full-service support staff are dedicated to helping you land the right virtual care positions aligned to your expertise, passions, and schedule. Consider OpenLoop your all-access pass to rewarding work, great pay, and the flexibility you’ve been looking for.
About the Position
This is an incredible work opportunity in a fast-paced, innovative company that puts the patient at the center. This role is for a clinical care professional who delivers medical care using telemedicine modalities exclusively, including video, phone, connected devices, and asynchronous messages (chat/email).
Registered nurses are members of an interdisciplinary care team working as staff clinicians with OpenLoop. As a Patient Care Survey Outreach Specialist, you’ll be at the forefront of healthcare delivery, providing vital support to patients over the phone. Your role will involve assessing patient needs, offering medical advice, coordinating care plans, and ensuring optimal health outcomes. If you would be interested in the clinical recruitment team’s outreach then please submit your info today!
This position offers an opportunity to make a meaningful impact on patient satisfaction and quality of care while contributing to the continuous improvement of healthcare services. If you are a dedicated RN with a passion for patient advocacy and excellent communication skills, we encourage you to apply for this rewarding position.
Responsibilities
- Conduct outbound calls to patients who have been discharged from the hospital within a specified time frame.
- Engage with patients in a courteous and empathetic manner, demonstrating sensitivity to their healthcare needs and concerns
- STI Disclosure – 1) Communicating positive STI to patients 2) Coordinating referrals and treatments for these patients
- Prior Authorization Management – Working with insurance providers to ensure prior authorization requirements are met
- Patient Outreach 1) Be an essential part of the Freddie 11/10 patient experience by calling and messaging patients once they’ve received their prescription to check in 2) Responding to patient inquiries through our electronic health system (Healthie) secure chat feature and phone calls
- Document survey responses accurately and thoroughly in the designated database or electronic medical record system.
- Utilize effective communication skills to gather detailed information from patients about their care experience, including satisfaction with medical treatment, nursing care, and overall hospital experience.
- Collaborate with healthcare providers, clinical leaders and other team members to follow up on any issues or discrepancies identified during the survey process.
- Maintain confidentiality and adhere to HIPAA regulations when handling patient information.
- Participate in ongoing training and professional development activities to stay updated on survey protocols, healthcare regulations, and best practices.
- Meet productivity targets and quality standards established by the organization.
Requirements
- Must have an Active and Unencumbered Compact Registered Nursing license and CA
- This licensure MUST be reflected on current CV or provided upon application to be considered
- MUST live in the state that which the Compact was granted to be considered
- Must have Associate degree in Nursing (A.D.N) from an accredited school of nursing required; Bachelor of Science in Nursing (B.S.N): Registered Nurse (RN) license
- At least 2+ years of clinical experience in settings such as acute care, home health, sexual health, or case management
- REQUIRED: Experience working with members of LGBTQ2S+
- REQUIRED: Spanish Speaking
- REQUIRED: Experience working with gender and sexually diverse communities
- Experience working from a trauma-informed lens
- Strong interpersonal and communication skills, with the ability to empathize with patients and effectively convey information
- Above average proficiency in using telecommunication technology and electronic health record (EHR) systems
- Commitment to providing high-quality patient-centered care.
- Ability to work independently and as part of a team in a fast-paced environment
- Prior experience in patient care in hospital or telehealth setting
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment
- Ability to work some nights and weekends a plus
- Timely and professional
- Telemedicine or virtual care experience a plus
Benefits
- This is a 1099, contract position
- At minimum: 10 Hours weekly – more encouraged
- Some weekend work is applicable