Associate Care Coordinator

Job Title

Associate Care Coordinator

Agency

Texas A&M University Health Science Center

Department

Rural And Community Health Institute

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery.

What we want

The Associate Care Coordinator, under general supervision, works with rural healthcare providers supporting patient outreach and engagement programs to improve quality of care, wellness, and preventive services. Provides program development, patient enrollment, education and outreach. Reports to and assists the Director of Value-Based Care helping to improve performance and initiatives in alternative payment models for rural healthcare.

What you need to know

Travel: This position may require up to 30% or more travel. Ability to travel independently to other and/or remote locations.

This position may allow an alternate work location per TAMU guidelines

Required Education And Experience

• Bachelor’s degree in healthcare related field or an equivalent combination of education and experience
• Two years of related experience as a medical assistant, office assistant, or a health plan, community or member services representative in a healthcare setting. An equivalent combination of education and experience may be considered
  
  
  

Preferred Qualifications

• Medical Assistant or Community Health Worker certification or similar healthcare certification
• Two or more years of related experience as a medical assistant, office assistant, or a health plan, community or member services representative in a healthcare setting.
• Bilingual – Spanish
• Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members
• Effective communication, telephonic and organization skills
• Familiarity with basic medical terminology and concepts used in care management
• Strong customer service skills to coordinate service delivery including attention
• Ability to effectively participate in a multi-disciplinary team including internal and external participants
  
  
  

Knowledge, Skills, And Abilities

• Ability to effectively communicate both orally and in writing
• Ability to positively and professionally interact with clients and staff
• Excellent communication and presentation skills
• Strong interpersonal and organizational skills
• Working knowledge of office software and instructional programs
• Skilled in patient engagement, motivational interviewing, and patient activation methods
• Ability to multitask and work cooperatively with others
• Ability to interpret reporting and set a plan of action
• Self-motivated and self-directed
• Knowledge of administrative functions, clinic quality measures, and scheduling experience
• Knowledge of word processing, spreadsheet, and database applications.
  
  
  

Responsibilities:

Administrative

• Coordinates availability of healthcare professionals and patient preferences to assist patients in scheduling appointments.
• Performs patient intake and enrollment process into the care coordination program.
• Outreaches to potential patients to enroll them in care coordination services and coordinates program communications
• Reviews data and documentation as it relates to quality measures and uploads supporting information to records.
• Assists in the development, implementation, and evaluation of policies and procedures related to the care coordination program.
• May develop and update training materials and deliver training sessions to other care coordination staff.
• May assist in the planning and implementation of events, meetings and workshops for internal care coordination staff and for external stakeholders as a member of the Texas Rural Engagement Program Care Coordination team.
• May assist in strategic planning related to care coordination.
• May assist in compiling program statistics.
• Works on special projects as assigned.
• Maintains program documentation and files.
• Receives and processes referrals from various sources, such as hospitals, physicians, and other healthcare providers for care coordination enrollment.
• Performs other duties as assigned.
  
  
  

Patient Education and Outreach

• Addresses inquiries, concerns, and provides guidance on accessing healthcare related services and resources.
• Promotes and supports patient education related to their conditions.
• Provides direct outreach to members and/or providers to close quality gaps and maintain or exceed expected population health outcomes per HEDIS, Stars and NCQA.
• Provides compassionate and empathetic support to patients and their families throughout the care coordination process.
• Performs patient outreach during transitions of care and assists in connecting them with their primary care provider.
  
  
  

Care Coordination

• Supports comprehensive coordination of medical services including care team intake, outreach post emergency room visit or hospitalization, and the implementation of care plans to promote effective utilization of healthcare services.
• Serves as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Helps to ensure seamless transitions between care services and settings.
  
  
  

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatically enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees
  
  
  

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered, or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.