About the job
Job Description
GLAUKOS PATIENT SUPPORT SPECIALIST (ALISO VIEJO, CA OR BURLINGTON, MA)
How will you make an impact?
As a Patient Support Specialist, you’ll be at the heart of Glaukos’ mission to improve patients’ lives. You’ll serve as a compassionate advocate, ensuring timely and seamless access to sight-saving treatments. By putting empathy into action, you’ll empower patients and caregivers through education, support, and expert navigation of the healthcare system. Your role directly contributes to improving patient outcomes and quality of life.
What will you do?
- Engage directly with patients and caregivers, providing empathetic and professional support throughout their treatment journey.
- Assess individual patient needs and connect them with personalized resources, including education on disease and available treatments.
- Guide patients through insurance coverage processes, including benefit verification, prior authorizations, and appeals.
- Educate patients on available financial assistance options, including co-pay and patient assistance programs.
- Partner with healthcare providers, specialty pharmacies, and internal teams to ensure coordinated, streamlined care.
- Maintain accurate and compliant documentation of all patient interactions and report adverse events as required.
- Deliver valuable patient insights to internal teams for ongoing improvement of support programs.
- Uphold HIPAA and other federal, state, and industry compliance standards in every interaction.
- Respond quickly and thoughtfully to urgent patient needs to minimize treatment delays.
How will you get here?
Education & Experience
- Bachelor’s degree required (preferred fields: healthcare administration, nursing, social work, or related).
- 5+ years of experience in patient advocacy, case management, or patient access roles.
- Direct experience supporting patients or caregivers navigating complex healthcare and insurance systems.
- Familiarity with ophthalmology and specialty pharmacy preferred.
- Clinical background or certification (e.g., OD, RN, LPN, social work) strongly preferred.
Skills & Knowledge
- Knowledge of medical benefit structures, prior authorizations, appeals, and buy & bill models.
- Understanding of payer types: Medicare, Medicaid, Commercial, VA/Tri-Care.
- Expertise in patient support programs (Co-Pay Assistance, PAPs).
- Strong interpersonal and communication skills, including empathic listening and clear, compassionate communication.
- Proficiency in Microsoft Office and CRM systems (e.g., Salesforce).
- Analytical, detail-oriented, and committed to timely patient service.
- Ability to travel for company meetings (~10%)
#GKOSUS
About Us
Generous. Innovative. Leadership-driven. Family-oriented. Socially responsible.
Founded in 1998, Glaukos Corporation is an ophthalmic pharmaceutical and medical technology company focused on developing and commercializing novel therapies for the treatment of glaucoma, corneal disorders, and retinal diseases.
Our mission at Glaukos is to truly transform vision by pioneering novel, dropless therapies that can meaningfully advance the standard of care and improve the lives of patients suffering from chronic, sight-threatening eye diseases.
Innovation is at the core of everything we do, and we are resolute in our commitment to challenge conventional thinking with new treatment alternatives that are supported by real science, robust clinical evidence, and an unrelenting focus on patients.
Our constant pursuit of game-changing technologies that disrupt legacy treatment paradigms is encapsulated in the Glaukos mantra “We’ll Go First,” which articulates our willingness to take chances, our determination to forge new ground, and our commitment to continuous improvement in all that we do.
Our company completed an initial public offering in June of 2015, and our shares are traded on the New York Stock Exchange under the ticker symbol “GKOS”. Our global headquarters is in Aliso Viejo, California with additional locations in San Clemente, California, and Burlington, Massachusetts.
Glaukos Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.