At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
– Commitment to fostering an inclusive culture of belonging and empowerment through our core values – collaboration, courage, agility, and respect.
At SCP Health, what you do matters.
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Flexible schedules and work-from-home opportunities
- Strong track record of providing excellent work/life balance
- Comprehensive benefits package and competitive compensation
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values – collaboration, courage, agility, and respect.
What you’ll be doing:
The Annual Wellness Visit (AWV) is a Medicare (primarily age 65+) designed program that encourages beneficiaries to visit their primary care physician at least once per year to assess their health. To adequately assess patient health, the appointment is considerably longer than a routine office visit. A history of medications, comprehensive list of other physicians the patient may utilize, as well as a variety of screenings (ambulatory, alcohol, depression, etc.) are conducted with the patient. It is not unusual for these appointments to be 30-45 minutes compared to the normal 15-20 minute time allotments used for a majority of appointments.
- Identification of Patients with an AWV Appointment
- Abstraction and transcription of Medical History of Patient
- Communication with Patient Prior to the Appointment
- Manage inbound and outbound patient interactions via telephone (primarily) to complete the Medicare Annual Wellness Visit forms.
- Utilize customer systems (scheduling platform, reports, etc.) to identify upcoming AWV appointments.
- Capture data in clean, concise format in accordance with customer specifications.
- Assist with education of upcoming appointment times and requirements for visit.
- Follow customer protocols to assess and complete documentation required for services.
- Observe privacy standards and conform with patient confidentiality (HIPAA) requirements.
- Other duties as assigned by program manager/supervisor.
Who/What we are looking for:
- Minimum 3 years of experience working in a doctor’s office or hospital setting
- Minimum 3 years of experience working with patients
- You have a high school diploma (required); College or some college preferred
- Licensed Practical Nurse (LPN) license required
- You have exceptional customer service and phone etiquette
- You show attention to detail, including grammar, spelling, and punctuation
- You have ability to maintain effective and organized communication
- Self-starter personality and ability to manage time wisely while working as a Team player
- Healthcare field and medical specialty
- Medical terminology
- Knowledge of EHRs (if applicable)
- Typing speed of at least 55 wpm
- Multilingual English/Spanish (preferred but not required)
To learn more about SCP Health, please visit:
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