Bilingual Virtual Clinical Educator

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

To deliver virtual or telephonic educational support to identified patients, care partners, Healthcare Professionals and their staff within primary care or specialist facilities in the field of a designated disease state to meet all relevant standards as set by the company and Clinical Manager.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What’s in it for you?

What will you be doing?

• To provide inbound/outbound non-promotional disease state-related educational support to identified patients as directed by the client
• Provide therapy education including but not limited to supplemental injection training support
• To present virtual educational programs to Patients/Care partners in accordance with client procedures
• Conducting inbound/outbound medication adherence support to patients and or care partners
• To maintain excellent quality and superior customer service while adhering to program talking points and leverage live video conferencing platform
• To only use approved materials provided by Inizio or by the client, without changing, copying, or distributing the materials
• To attend and complete all training courses and related competency assessments that Inizio requires, to an appropriate standard and within a specified timeframe
• Develop and strengthen relationships with client counterparts, and patients/care partners
• To constantly consider new and innovative approaches that potentially develop new partnership opportunities
• Complete all required administrative responsibilities in a timely manner. Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and time reporting
• Maintain all company equipment and materials in accordance with company instructions
• Comply with all Inizio Policies and Procedures, along with all Client Policies and Procedures as required
• Perform other duties as requested

What do you need for this position?

• Bilingual (Spanish) is required
• Current US RN License
• Associate’s degree/Bachelors/BSN or equivalent work-related experience
• Previous experience working in Pharmaceutical virtual call center environment is required
• Demonstrate effective and professional communication
• Ability to join frequent meetings and calls without disruption or disconnecting
• Excellent people skills with pleasant telephone manner and articulate phone voice
• Competency with Call Center Telephone Technology
• Demonstrable organizational skills
• A self-starter with high personal motivation
• Ability to manage multiple tasks
• Evidence of continual professional development and a desire to update professional knowledge base regularly
• Must have a designated separate home office space that is quiet and away from distractions