About Ways2Well:
Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We’re breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale. We provide prescription-grade vitamins, supplements, hormone therapies, and custom-compounded medications directly to consumers.
Position Overview:
In this phone heavy role, we are seeking a detail-oriented and proactive Medical Assistant / Pharmacy Billing Support Specialist to join our growing billing team. This role is critical in supporting revenue cycle operations by managing third-party pharmacy prescription payments, disputing blood work lab invoices received by patients, and ensuring accuracy in billing for third party pharmacy prescriptions. The ideal candidate is organized, communicative, and comfortable adapting as the department evolves.
Key Responsibilities:
Pharmacy Payment Collection:
o Review and provide pricing for provider recommended prescriptions.
o Communicate with patients to provide W2W service assistance.
o Maintain accurate documentation.
Lab Invoice Disputes:
o Identify billing errors initiate dispute processes within W2W.
o Track dispute outcomes and follow through until resolution.
Medical Records Requests:
o Confirm receipt of an external Medical Records Request and a W2W MRR fulfillment authorization form.
o Store all MRR supporting documents in the MRR SharePoint
o Fulfill and document in patient chart the fulfillment of the MRR
General Billing Support:
o Assist with data entry and record maintenance.
o Support department projects and contribute to developing workflows and best practices.
o Respond to internal and external billing inquiries in a timely and professional manner.
Departmental Growth:
o Take on additional responsibilities as the billing function expands.
o Provide feedback and help build scalable, efficient processes.
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Qualifications:
- Experience as a Medical Assistant is preferred
- High school diploma or equivalent required; associate’s degree or higher in Business, Finance, or related field preferred
- 1–2 years of experience in medical billing, pharmacy billing, or healthcare administration
- Strong attention to detail and analytical skills
- Excellent written and verbal communication
- Ability to work independently and manage multiple priorities
- Proficiency with billing software, spreadsheets, and common office applications (e.g., Excel, Word, etc.)
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