Job Description Summary
The Incidental Findings Navigator reports to the System Quality, Accreditation, and Education Director (Imaging Services). Under limited supervision, the Navigator owns the end-to-end coordination of timely, appropriate follow-up for incidental and/or concerning findings identified on radiology reports.
This role ensures closed-loop communication among patients, ordering providers, radiologists, primary care teams, and specialty services; manages tracking and documentation within the electronic health record (EHR) and follow-up registry; and escalates barriers to care to prevent patients from being lost to followup. The Navigator works collaboratively across the assigned division to support patients,
standardize processes, and drive measurable improvements in quality, safety, and experience.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC001474 LAN – Diagnostic Radiology (LMC)
Pay Rate Type
Salary
Pay Grade
Health-29
Scheduled Weekly Hours
40
Work Shift
Job Description
Primarily remote position.
Expected travel to CHS Division as needed.
Key Responsibilities Triage & Prioritization:
- Review radiology reports daily; categorize findings by risk/urgency using system guidelines; initiate follow-up pathways.
- Closed Loop Coordination: Notify patients and providers, facilitate orders and referrals, schedule follow-up imaging/consults, and verify completion.
- Tracking & Documentation: Maintain a real-time registry; document outreach, shared decision-making, and outcomes in the EHR; ensure data integrity.
- Escalation & Barrier Removal: Identify gaps (e.g., access, insurance, transportation); escalate per protocol to ensure timely care progression.
- Communication & Education: Serve as the point of contact for care teams; provide education on follow-up protocols, letters, and message templates.
- Quality & Compliance: Align workflows with system policies and accreditation standards; support audits and continuous improvement initiatives.
- Collaboration: Partner with radiologists, ordering providers, PCPs, navigation, scheduling, and population health teams to standardize division-wide practice.
- Reporting: Produce routine dashboards on volume, timeliness, closure rates, and lost – to follow-up; present trends and improvement actions.
Qualifications (Required):
Clinical background (RN, RT(R), APP, or related) and bachelor’s degree in a health discipline
Must be registered with the American Registry of Radiologic Technologist or South Carolina Board of Nursing as a Registered Nurse with 3 – 5 years in nursing, imaging modality care coordination or navigation.
The ability to view the hospital experience through the eyes of the patients and their family members in order to anticipate their needs and concerns. Strong working knowledge of hospital departments and how each affects patient throughput and satisfaction.
Fluent in Epic/EMR related applications.
- Proficiency with EHRs, registries, and reporting tools; strong written/verbal communication and customer-service skills. Demonstrated ability to manage complex caseloads, prioritize, and work independently with minimal supervision.
- Must maintain a secure, HIPAA-compliant, have remote workspace and be able to travel to CHS Division sites as required.
Additional Job Description
NOTE: The following descriptions are applicable to this section: 1) Continuous – 6-8 hours per shift; 2) Frequent – 2-6 hours per shift; 3) Infrequent – 0-2 hours per shift
Ability to perform job functions while standing. (Frequent)
Ability to perform job functions while sitting. (Frequent)
Ability to perform job functions while walking. (Frequent)
Ability to climb stairs. (Infrequent)
Ability to work indoors. (Continuous)
Ability to work from elevated areas. (Frequent)
Ability to work in confined/cramped spaces. (Infrequent)
Ability to perform job functions from kneeling positions. (Infrequent)
Ability to bend at the waist. (Frequent)
Ability to squat and perform job functions. (Infrequent)
Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
Ability to reach in all directions. (Frequent)
Possess good finger dexterity. (Continuous)
Ability to fully use both legs. (Continuous)
Ability to fully use both hands/arms. (Continuous)
Ability to lift and carry 15 lbs. unassisted. (Infrequent)
Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)
Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)
Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
Ability to see and recognize objects close at hand or at a distance. (Continuous)
Ability to match or discriminate between colors. (Continuous) *(Selected Positions)
Ability to determine distance/relationship between objects; depth perception. (Continuous)
Ability to maintain hearing acuity, with correction. (Continuous)
Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
Ability to work in a latex safe environment. (Continuous)
*Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions)
*Ability to maintain good olfactory sensory function. (Frequent) *(Selected Positions
- Ability to be qualified physically for respirator use, initially and as required. (Continuous)
(Selected Positions)*
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
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