Clinical Program Coordinator

Who We Are

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty.

We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval — and have maintained that accreditation every year since inception.

We love what we do, and if you want to know more about our vision, mission, and values, visit The Opportunity

Access TeleCare is seeking a Clinical Program Coordinator responsible for the day-to-day activities of managing a specific clinical service line and supporting a group of physicians and Advanced Practice Providers (APPs), together known as clinicians.

The Clinical Program Coordinator is key to the success of the service line’s operational performance and clinical culture, ensuring proactively that clinicians have what they need to succeed and thrive in their clinical work. Duties include building effective relationships with client stakeholders, supporting new program implementation, creating action plans to drive service performance, and interfacing with clinicians to facilitate clinical excellence.

What You’ll Do

• Maintain working rapport with individual providers covering the service as needed to address clinical workflow or practice issues, and communicate recommended changes to the medical director and affected hospitals

• Build and maintain positive relationships with partner facility clinical staff; train partner staff on tasks that promote clinical workflow efficiency such as cart coordination, and address concerns in a timely manner

• Analyze and present reports on healthcare processes and patient outcomes to identify and prioritize areas for improvement

• Coordinate performance improvement activities focused on specific patient services or organizational quality initiatives through the use of benchmarks and evidence-based practices

• Participate in efforts to establish and maintain organizational readiness to meet regulatory requirements based on service line specialty

• Collaborate closely with Clinical Administration Leaders to develop and report KPIs, identify opportunities within programs to improve communication, efficiencies, and processes

• Perform other duties as assigned

What You’ll Bring

• Bachelor’s degree in Nursing, or Licensed Clinical Social Worker with at least 1 year of relevant work experience

• Or, equivalent of 5 years of clinical experience in an Emergency Department setting (Patient Care Tech, Emergency Medical Services, EMT, or Paramedic, Clinical Research Nurse)

• Prior experience with Behavioral Health patients

• Ability to navigate multiple EMR systems

• Strong computer skills and familiarity with Microsoft Office programs, including Excel for data manipulation

• Excellent interpersonal and communication skills, with the ability to exercise empathy when working with patients and families

• Exceptional organizational and time management skills

• Understanding of clinical procedures, laws, and regulations

• Thorough knowledge of medical terminology

• Ability to work independently while functioning as part of a collaborative team

• Proven ability to thrive in a high-growth, fast-paced, remote environment

• Must be able to remain stationary 50% of the time

• Occasional travel for meetings and collaboration

Why Join Access TeleCare?

• 100% Remote work with national impact and executive visibility

• Comprehensive benefits — health, dental, vision, life, and 401(k)

• Flexible vacation and wellness days — we value performance and balance

• Culture of ownership, transparency, and results — where the best ideas rise

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom.

Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.