Description
Duties and Responsibilities
Triage Services
Provides skillful, non-face-to-face telephone triage, care, and planning to Medicare patients who have 2 or more chronic conditions
Follow accepted evidence-based guidelines and protocols, and document encounters appropriately in patient charts
Collaborate with physicians and healthcare team to optimize care
Triage Leads
Download notes from Triage Vendor, add to patient charts in CCM, and follow-up with patients/providers
Be on-call during assigned Triage Lead shifts during the month to answer questions as needed
Nurse Urgent Queue
Educates and coaches to find creative ways to assist patients in reaching their health goals
Review and complete Nurse Urgent To-Do’s, with a goal to keep the queue below 50
Communicate with patients and providers to assist in answering questions, coordinating care, and services. (examples: schedule appointments, contacting service providers, sending notifications to healthcare providers, calling the patient back to follow up on their recent urgent or emergent medical issue, etc.)
Attend meetings as required of the position
Other duties as assigned