About the job
Triage RN – Headache Medicine (Must be based and Licensed in California)
Haven is building the future of migraine care for the 40 million Americans who suffer from this debilitating neurological condition. Backed by Precursor Ventures and 1843 Capital, we’re transforming how migraine is treated through an innovative combination of telemedicine, AI-enabled monitoring, and personalized care plans. Our early results are exceptional—our initial patient cohort is seeing a 70% improvement rate with days impacted by headache reduced by half.
The Opportunity
As an early member of our Triage Nurse team, you will have a direct, meaningful impact on patients’ lives. Migraine is one of the most misunderstood and under-treated neurological conditions — only 8% of patients receive adequate care. You will help change that.
You’ll work closely with our founding team, including our Stanford-trained Chief Medical Officer, to deliver truly personalized headache care. This is a unique chance to bring high-quality, guideline-driven migraine management to patients nationwide and help build the clinical foundation of a fast-growing, mission-driven startup.
If you’re energized by patient connection, evidence-based care, and building something that doesn’t widely exist today, you’ll thrive here.
What We’re Looking For
- A registered nurse (California license preferred) with 2–4 years of triage experience in neurology, emergency/urgent care, primary care, or related fields
- Experience in Telehealth, virtual care, or remote patient communication
- A strong clinical communicator who can balance efficiency with empathy
- Comfort navigating early-stage startup ambiguity and evolving processes
- A genuine passion for helping patients feel seen, supported, and understood
You’re likely a strong fit if you’re a clear communicator, highly organized, and excited to help build a modern migraine-care model that blends clinical excellence with technology.
You’ll Help Us:
Your primary focus will be guiding patients throughout their care journey — ensuring they have timely access to medications, clinical support, and care plan coordination. You’ll be an essential voice for patients, clinicians, and our broader care team.
Key responsibilities include:
- Meeting response-time SLAs for patient questions and clinical concerns
- Conducting triage and escalation per established protocols
- Processing medication refills and prior authorizations
- Ensuring seamless coordination across the patient’s care plan
- Providing clear, concise clinical documentation
- Delivering empathetic, patient-centered communication at every step
- Remote Therapeutic Monitoring (RTM): Oversee patient RTM dashboards, review data, escalate clinical concerns to APPs/MDs, and conduct monthly RN check-ins to evaluate progress.
Location information:
We are based in downtown San Francisco and value in-person collaboration. This is a remote-first role for candidates based in the Bay Area, with very occasional onsite collaboration at our San Francisco headquarters.
Working Hours & Schedule:
This role is shift-based and aligned with Haven’s clinical operating hours. Core coverage is typically Monday–Friday, 9:00 AM–5:00 PM (Pacific Time).
Team members work remotely, with multiple shift options available based on patient needs and team coverage. As our patient population and clinical team expand, shift availability and coverage requirements may evolve over time. Flexibility across time zones may be required, particularly as we continue to grow and support patients across California and beyond.
Our Culture & Benefits:
At Haven, we offer a unique opportunity to work directly with experienced founders who have built and scaled successful healthcare companies. You’ll receive meaningful equity in a venture-backed company tackling a massive problem, along with comprehensive healthcare benefits. Our hybrid work environment, with 2 days per week in our San Francisco office, provides flexibility while maintaining strong team collaboration.
Diversity & Inclusion:
Diversity is built into our DNA with a founding team representing POC, female, disabled, and LGBTQ+ founders. We strongly encourage candidates from all backgrounds to apply – many successful candidates may not meet every requirement. Studies show underrepresented candidates often only apply when meeting 100% of qualifications; we’d love to hear from you even if you don’t check every box.
Haven Headache and Migraine Center is proud to be an equal-opportunity employer. All aspects of employment, including hiring, promotion, discipline, and termination are based solely on merit, performance, and business needs. We do not discriminate on the basis of any legally protected status.