Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
The Patient Access Specialist (PAS) Team Leader is an essential member of the AstraZeneca Patient Support Operations team supporting patients and healthcare providers across the US. This position will be responsible for helping patients understand their access to medication through reimbursement and affordability programs.
This role will focus on identification of access pathways by providing information and resources to address access barriers while maintaining internal and external communications. Assist with call monitoring; provide timely feedback to Call Center Communicators. Be innovative, using creativity, imagination, and information to develop ideas and suggestions for improvements. Assist the management team with the compilation of individual monthly program metrics. Disseminate all project information/directives to team. Lead by example, adhering to corporate compliance and demonstrating the values of quality, integrity, innovation, accountability, collaboration, and leadership.
This is your opportunity to join Inizio Engage and represent a top biotechnology company!
What’s in it for you?
Competitive Compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2024)
Certified Great Place to Work (2022, 2023, 2025)
What will you be doing?
Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.
Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels in a Contact Center i.e. Phone, Fax, Chat, email, etc. approximately 50 percent of time
Ensure all support requested is captured within the Case Management system
Serve as subject matter expert for program team responding to questions in a timely manner
Conduct quality call monitoring for program team as directed by program leadership
Escalate issues identified by self or project team to appropriate program leadership
Ensure timely processing and resolution of cases meeting productivity and quality requirements
Escalate complex cases, when appropriate
Coordinate all appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions
Educate Health Care Providers and patients on available on Patient Support programs and referral process to ensure timely case processing
Communicate effectively with payers, pharmacies, third party administrators and other departments
Perform in-depth research into patient’s medication coverage (may include benefit investigation/prior authorization/appeals and available support programs)
Conduct Quality Monitoring
Follow all requirements associated with compliance to program guidelines and relevant regulations, including HIPPA and patient privacy.
What do you need for this position?
High School Diploma required
Associates or Bachelor’s Degree preferred, or 1-2 years of healthcare/healthcare reimbursement experience.
Working knowledge and experience with health insurance and Rx reimbursement
Understands HIPAA and privacy laws and requirements and maintains patient confidentiality
Experience with Adverse Event and Product Quality Complaint reporting preferred.
Maintains compliance with program business rules, standard operating procedures, and guidelines.
Outstanding case management/customer service skills required.
Excellent interpersonal skills.
Active and effective listening skills and creative problem-solving skills.
Excellent written and oral communication skills.
Passionate about learning and able to share/communicate that passion to others.
Ability to work cross-functionally and exhibit teamwork and collaboration.
Attention to detail and ability to follow up are essential.
Self-motivated, with a sense of urgency.
Can manage competing priorities at once.
Strong planning and organizational skills.
Ability to adapt quickly to changing environment.
Individuals must demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace.
About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.