Planned Parenthood North Central States
Minnesota, Iowa, Nebraska, North Dakota, South Dakota
Triage Registered Nurse Manager – Remote within MN, IA, NE
Pay: The anticipated salary range for this position is $72,000-$85,000 per year, depending on experience and qualifications. Compensation is determined based on a variety of factors, including relevant work experience, the skills required for the role, internal equity, market competitiveness, and budget considerations. We are committed to ensuring fair and competitive pay for all employees.
Schedule: Full-time, 40 hours per week
Clinic Hours: Monday-Friday, 8:00AM-8:00PM, Some evenings and weekends occasionally
Location: Remote
Job type: Salaried/Exempt
Questions? Contact ” target=”_blank” rel=”noopener”>Eligibility for Federal Student Loan Forgiveness
Minimum Qualifications:
- Current RN licensure for the state of MN.
- Minimum of four years’ experience as a registered nurse
- Minimum of two years of experience in remote triage or three years in a Family Planning clinic setting
- At least two years of supervisory or management experience providing leadership to nurses in a clinical or patient contact setting
- Must have the ability to work flexible hours that match the health center hours, which may include evenings and weekends.
- Experience working with high risk or underserved populations (youth, women, minorities, LGBTQ, etc.)
Your Day-to-Day Responsibilities:
TEAM LEADERSHIP & STAFF MANAGEMENT
- Leads, supervises, and supports the remote RN Triage team in daily operations and patient care delivery.
- Hires, onboards, trains, coaches, and evaluates triage nursing staff in partnership with Virtual Care leadership and training specialists.
- Provides ongoing performance feedback, mentoring, and professional development opportunities.
- Addresses employee concerns and performance issues promptly, including performance improvement plans and disciplinary action in consultation with Human Resources.
- Fosters a collaborative, inclusive, and patient-centered team culture that emphasizes professionalism, accountability, teamwork, and service excellence.
STAFFING & OPERATIONAL MANAGEMENT
- Manages daily, quarterly, and after-hours staffing schedules to ensure adequate operational coverage and continuity of care.
- Coordinates staffing adjustments and coverage in response to call-outs, workload demands, and operational needs.
- Oversees triage workflows and operational processes, including:
- Patient calls and medical concerns
- Clinical documentation
- Prescription refill requests
- Pre- and post-procedure communication
- Clinical follow-up coordination
- Monitors productivity, service metrics, and workflow efficiency to ensure departmental goals and quality standards are met.
- Identifies and implements workflow and process improvement opportunities in collaboration with Virtual Care and clinical leadership.
CLINICAL OPERATIONS, QUALITY & PATIENT CARE
- Oversees clinical triage workflows and patient care processes to ensure safe, compliant, patient-centered service delivery.
- Maintains current clinical RN competencies and knowledge related to reproductive and sexual healthcare services.
- Provides direct triage and centralized follow-up support as operationally needed.
- Responds to patient medical questions and concerns using approved clinical protocols and nursing judgment.
- Provides patient education regarding reproductive and sexual health services, including family planning, abortion care, contraceptive services, vasectomy services, and transgender care.
- Documents patient assessments, communications, referrals, and follow-up activities accurately and thoroughly.
- Supports centralized follow-up activities related to abnormal test results, including patient outreach, education, care coordination, and clinician consultation.
- Collaborates with Health Services and Medical leadership to implement and maintain quality assurance and performance improvement initiatives.
- Conducts quality audits and monitors reporting systems to support safe, compliant, and high-quality patient care.
- Oversees processes related to incident reporting, patient complaints, customer feedback, and service recovery.
- Ensures compliance with organizational policies, HIPAA requirements, mandated reporting obligations, and applicable clinical standards and regulations.
- Maintains working knowledge of organizational policies, procedures, and approved clinical protocols, including Medical Standards & Guidelines (MS&G).
COLLABORATION & ORGANIZATIONAL PARTNERSHIP
- Partners with APC Managers, Health Center and Telehealth leadership, Medical Team, clinicians, and cross-functional teams to support operational and strategic initiatives.
- Works closely with Associate Medical Directors and Senior Director of Health Services to ensure patient-centered, high-quality follow up care.
- Serves as an escalation resource for operational and clinical concerns as appropriate.
- Supports organizational initiatives that advance equitable, inclusive, and patient-centered healthcare services.
STANDARD REQUIREMENTS
- Supports, cooperates with, and implements specific procedures and programs for: safety and security, confidentiality, quality assurance, compliance with current laws and regulations including HIPAA and mandated reporting and required trainings including CAL training
- Committed to collaborating in a diverse organization through equitable practices and an inclusive culture.
- Supports and participates in:
- Common teamwork; Cooperates and works together with all co-workers
- Uses tactful, appropriate communications in sensitive and emotional situations demonstrating compassion, empathy, and dignity for all
- Follows up as appropriate with supervisor, co-workers, and individuals regarding reported complaints, problems and concerns
- Promotes positive public image and relations of PPNCS.
- Performs other work duties as assigned.
About Us:
At PPNCS, we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That’s why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission. To learn more: