At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.
With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.
Benefits:
• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Triage RN- Brian Moran Cancer Center
Full Time
Location: Lisle, IL
Key Responsibilities
Triage and Clinical Assessment
- Provide detailed symptom assessments over the phone and via MyChart messages, including type, severity, duration, medications used, recent labs/imaging, and last treatment details.
- Identify treatment-related side effects and ensure patients are following prescribed instructions.
- Escalate concerns to appropriate providers as needed, based on clinical judgment.
- Utilize standardized documentation templates for consistent charting.
Phone and Message Management
- Actively monitor and respond to phone calls, in-basket messages, and Five9 system throughout the entire shift.
- Ensure no duplication of work by taking the “baton” when addressing messages.
- Return all patient calls the same day unless waiting for a provider’s input.
Medication Refills
- Follow refill protocols and assess if refill requests are appropriate prior to routing.
- Handle standard supportive care medications and hormone therapy refills based on guidelines.
- Ensure REMS medications include authorization numbers before routing to providers.
Scheduling and Coordination
- Verify or schedule patient appointments when requested; avoid routing patients back into the call center loop.
- Route communication to the appropriate provider or care team for timely response and continuity of care.
Symptom Management (Examples include):
- Fever, nausea/vomiting, diarrhea, constipation
- Neuropathy or hand-foot syndrome
- Stomatitis and mucosal irritation
Patient Education
- Educate patients on symptom management, when to escalate care, medication use, dietary support, and hydration.
Qualifications
Required:
- Current RN license in the state of Illinois
- Minimum 2 years of nursing experience (oncology or triage preferred)
- Strong clinical assessment and critical thinking skills
- Proficiency in using EPIC
- Comfortable working independently in a high-paced, team-oriented environment
Preferred:
- OCN Certification
- Experience with Five9 or similar call management software
- Previous oncology nursing or infusion experience
Work Environment
- Remote-based with extensive use of computer and phone systems
- Fast-paced environment requiring rapid multitasking, documentation, and clinical decision-making