Job description: Please read entire description for hours and bilingual requirements
About the Role
As a member of the Clinical Team, you will be responsible for supporting the Icon Orthopedic PA or NP in the execution of a patient’s treatment plan. This will involve both direct patient contact via text/email/phone as well as administrative task completion in multiple digital platforms. You will become the right hand person of the Clinician and a trusted advocate for the patient.
Responsibilities
- Build trust with patients with an empathetic attitude and working knowledge of healthcare
- Communicate and collaborate with external office staff as well as other members of the Icon clinical team
- Prioritize the patient experience navigating their MSK care journey with unparalleled customer service
- Complete tasks as directed by clinician in a fast paced environment
You May Be The Ideal Candidate if You Have…
- At least 3 years of customer service in a healthcare setting
- Ability to use multiple digital tools for record keeping and patient care directives
- Excellent interpersonal skills and ability to engage patients
- Ability to effectively communicate with other members of the Icon Team
- Hard-working, flexible and able to handle the pressure of a fast-paced quickly evolving environment
- Ability to problem solve independently and “think on your feet” as needs arise
- MUST BE BILINGUAL ENGLISH AND SPANISH
- Several openings in both EST and CST
Full benefits package on hire
Fully Remote
Salary 52k per year
Job Type: Full-time
Pay: $52,000.00 per year
Benefits:
- 401k
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Language:
- Spanish and English OR Vietnamese and English (Required)
Work Location: Remote