Bilingual Remote LPN/LVN – Clinical Interviewer
100% Remote | $24–$26/hour | Monday–Friday 11:30 – 8 PM EST (Can reside anywhere in the U.S. to be considered)
**Must be bilingual and hold an active LPN/LVN license to be considered.**
A healthcare services organization is seeking an experienced Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) to join its remote clinical team. This position supports healthcare members through telephone-based medication outreach, information gathering, education, and appropriate clinical escalation.
The ideal candidate is comfortable speaking with members by phone, reviewing medication information, documenting accurately, and working in a fast-paced environment with established quality and productivity goals.
What You’ll Do
- Conduct outbound telephone calls with members to gather medication-related information.
- Confirm member identity and follow required privacy and consent procedures.
- Review prescription medications, OTC products, vitamins, herbal products, and supplements with members.
- Discuss medication use, adherence, side effects, affordability, and other barriers that may impact treatment.
- Identify medication-related concerns and document relevant findings.
- Provide members with clear, easy-to-understand medication education within your scope of practice.
- Reinforce proper medication use, administration, storage, and adherence techniques.
- Recognize situations requiring additional clinical attention and route concerns to the appropriate team member.
- Work alongside pharmacists, care coordinators, and other healthcare professionals when follow-up is needed.
- Accurately record call details, assessments, and outcomes within designated electronic systems.
- Follow established workflows, call guides, clinical protocols, and escalation procedures.
- Maintain productivity, quality, and documentation standards in a high-volume environment.
- Participate in coaching, quality assurance reviews, audits, and ongoing training.
- Effectively manage multiple applications and systems while conducting calls and completing documentation.
What We’re Looking For
- Completion of an accredited LPN or LVN program.
- Current and unrestricted LPN/LVN license.
- Prior healthcare experience; telephonic outreach experience is a plus.
- Strong verbal and written communication skills.
- Comfortable working in a fast-paced, metrics-focused environment.
- Strong attention to detail and accurate documentation skills.
- Ability to learn and navigate multiple electronic platforms.
- Working knowledge of Microsoft Office.
- Spanish/English bilingual skills
Nice-to-Have Experience
Candidates with any of the following backgrounds are encouraged to apply:
- Medication Therapy Management (MTM)
- Medication adherence or medication reconciliation
- Transition of Care programs
- Medicare or Medicaid populations
- Clinical call center or telephonic nursing
- Patient/member education or outreach
Schedule & Compensation
- $24–$26/hour
- Monday–Friday
- Operating hours: M-F 11:30 AM – 8 PM EST
- 100% remote
This is a great opportunity for an LPN/LVN looking to utilize their clinical background in a fully remote setting while providing meaningful support to members through medication education and outreach.