Position is Remote (US/Canada)
No agencies please
Company Overview
Maximus (https://www.maximustribe.com/) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. Maximus has achieved profitability, 8-figure ARR, and is doubling year over year – with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading angel investors/operators from companies like Bulletproof, Tinder, Coinbase, Daily Stoic, & Shopify.
Position Summary
In this role as a Care Coordinator supporting Maximus patients, you will be instrumental in delivering a seamless care experience. Your primary responsibilities include managing provider video conferencing schedules, coordinating with lab and pharmacy partners, and overseeing patient messaging queues. You will also serve as a key contributor to our patient concierge experience. The ideal candidate is driven by a passion for lifestyle, wellness, and fitness, constantly seeks innovative approaches to their work, and is eager to shape the overall patient journey.
Key Responsibilities
- Video Conferencing & Scheduling
- Coordinate and maintain provider schedules for video consultations, ensuring efficient appointment booking and minimizing scheduling conflicts.
- Monitor upcoming telehealth appointments, confirm patient/provider availability, and troubleshoot any technical issues that may arise.
- Lab & Pharmacy Coordination
- Liaise with laboratory partners to manage test orders, track results, and ensure timely communication of lab outcomes to providers and patients.
- Collaborate with pharmacy partners to facilitate prescription orders, refills, and medication-related inquiries.
- Messaging Queue Management
- Oversee and triage patient messages in digital platforms, ensuring inquiries are addressed promptly and directed to the appropriate clinical team member.
- Escalate urgent or complex issues to the appropriate care team members, keeping patients informed of next steps.
- Patient Communication & Support
- Provide friendly and empathetic support to patients, answering questions related to appointments, lab tests, prescriptions, and follow-ups.
- Educate patients on the use of telehealth platforms, including troubleshooting basic technical issues and sharing best practices for virtual visits.
- Digital Healthcare Administration
- Maintain accurate and up-to-date electronic health records (EHR), ensuring data integrity and confidentiality.
- Identify opportunities to streamline workflows and enhance patient experiences, bringing recommendations to leadership.
- Quality Assurance & Compliance
- Ensure compliance with all relevant healthcare regulations and company policies, including HIPAA and data privacy laws.
- Participate in team meetings to review patient feedback, address operational challenges, and discuss quality improvement initiatives.
Qualifications
- Experience: 1–3 years of experience in a care coordinator, healthcare administration, or telehealth support role.
- Education: Associate’s or Bachelor’s degree in Healthcare Administration, Public Health, or a related field preferred.
- Technical Skills: Familiarity with EHR systems, telehealth platforms, scheduling software, and basic troubleshooting of common technical issues.
- Communication Skills: Excellent verbal and written communication skills to effectively coordinate with patients, providers, and partners.
- Organizational Skills: Strong attention to detail and ability to manage multiple tasks efficiently in a fast-paced, digital environment.
- Interpersonal Skills: Empathetic, patient-focused approach with a commitment to delivering high-quality care and exceptional patient experiences.
- Compliance Knowledge: Understanding of healthcare regulations, especially HIPAA and data privacy guidelines.
What We Offer (Benefits)
- Premium Blue Shield Platinum PPO & HMO Plans (up to 80% coverage)
- Full Suite: Medical, Dental, Vision, Life Insurance
- Flexible vacation/time-off policies