As a Care Navigator at Sollis Health, you will work closely with the medical team to help coordinate all aspects of our patient’s medical care. The healthcare system can be very difficult to navigate and with your help and advocacy, our patients will look to you for guidance and support every step of the way. This includes scheduling appointments with specialists, coordinating a hospital discharge, etc.
Temporary Full Time Remote Opportunity – M-F 8:00am – 4:00 pm EST or 11am – 7pm EST
The role is open to remote work in the following states only California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, New York, Pennsylvania, Texas, Virginia and Wisconsin.
Responsibilities
- Working closely with patients to understand their needs and help to find them the best care based on their medical condition
- Coordinating physician referrals for patients who need to see specialists (i.e. cardiology, OBGYN, internal medicine, urology etc.) inside and outside of the Sollis medical partner’s network
- Coordinating requests for private nursing, hospice, and other external care needs
- Collaborating with physicians, nurses, and other disciplines involved with care of the patient to foster a coordinated approach to care planning
- Preventing delays in patient care by communicating barriers to leadership for resolution and trending
- Researching and facilitating connections with new medical partners, healthcare facilities and services as needed
- Updating patient records in our Athena Health and CRM (Salesforce)
- Sending medical records as needed to our patients’ physicians
- Providing a high-quality patient experience to all Sollis Health members
- Partnering with Sollis’ sales and operations team to suggest process improvements and care coordination
- Performs related duties as required
Experience
We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have:
- Associates degree required; Bachelor degree and above strongly preferred
- 2+ years of administrative, coordinator, front desk or related experience required
- Previously have worked in operations within an urgent care practice, concierge physician office, medical dept or hospital division strongly preferred
- Previous experience using a CRM, EHR and/or tracking database required
Skills
To be successful in this role, candidates will demonstrate the following:
- Exceptional organizational and project management skills
- Excellent communication skills and the ability to work cross-functionally among departments and teams
- Ability to think and work independently, effectively, and efficiently
- Ambitious, strong work ethic, and open to new ideas
- Looking for a challenging opportunity to help build the operations of a growing business
Compensation
Range: $25-$35 per hour
This is the range of pay for New York candidates only. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of New York. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.
About Sollis Health
Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.
Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.