Clinical Educator

Job Summary

The Clinical Educator is responsible for assessment, design, update, and delivery of both new and current training curricula for the organization. The L&D Specialist leads the development of end-to-end training programs and roadmaps, collaboratively with subject matter experts (SME) in various business units and Instructional Design.

The Clinical Educator conducts training for new hires and current associates on an ongoing and ad hoc basis as determined by the need for each area of focus. They are also responsible for continuous oversight of the training programs in their scope to ensure content reflects current business practices, identifying gaps in training, providing feedback to SMEs on opportunities, and collaborating with the SME to develop appropriate content.

This role supports the enterprise, requiring local and national travel based on business need in addition to virtual training support of staff working for a multi-state healthcare organization.

Duties And Responsibilities

• Identifies and assesses training needs for departments within scope in collaboration with business SMEs
• Develops, organizes, conducts general knowledge training programs, which may include training related to the use of computers, computer systems and applications like electronic health records, or other enterprise products specific to healthcare services delivery.
• Depending on position need, the duties will include a primary focus on one of the following areas:

• Develops, organizes, and conducts job-specific clinical training programs which may include behavioral and physical care management processes, utilization management processes, providers, care team coordinators, and other clinical workflows on a global scale
• Develops, organizes, and conducts job-specific non-clinical training programs which may include center-level operational staff (I.e., front officer coordinators, call center representatives, billing associates), information technology, medical economics, and others

• Evaluates training effectiveness through use of tools such as Level 1 and Level 2 surveys for trainers and content feedback for pre- and post-training results
• Stays abreast of changes in departmental policy, procedures and service standards and ensures current training programs are providing the proper education to staff.
• Develops and maintains training manuals or other documentation such as Step Action Tables (SATs) working in collaboration with SMEs and Instructional Design
• Provides coaching and feedback to training participants and business units to ensure seamless transition into On-the-Job shadowing/preceptor phase and successful completion of training
• Other duties as they arise pertaining to education, training, instruction, and performance improvement efforts.
• This job description is subject to change at any time.
  

Minimum Qualifications

• 2+ years of experience in training and learning development
• 1+ years of experience with learning management systems (preferably with experience in an administrator role) such as Bridge
• 2+ years’ experience with healthcare (provider or managed care organization)
• Bachelor’s degree in related training or educational field; demonstrated experience will be considered in lieu of degree.
• Excellent and engaging facilitation and communication skills with experience in both small and large-scale audiences
• Experience with online learning and remote learning facilitation
• Ability to design and lead projects for training design and implementation
• Experience with multi-modal instructional methods (i.e., recorded sessions, Q&A webinars, panel presentations), and comfort experimenting with new and emerging trends and technologies (i.e., Kahoot!, Quizlet, and TedEd)
• Depending on position need, if the primary focus is clinical training programs the ideal candidate will have appropriate clinical credentials (i.e., RN, LPN, LMHC/LPC, LCSW, MA)
• Performs work under minimal to general supervision.
• Self-directed, with attention to detail and end-user orientation.
• Ability to foster teamwork.
• Ability to identify individual training needs for associates in program and to develop and mentor them for successful training graduation.
  
  

Working conditions

This job operates across the various medical centers and within a professional office environment. This role requires reliable transportation and willingness to travel; and routinely uses general office equipment.

Physical Requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone and other general office equipment.
• Ability to occasionally move objects up to 20 lbs.
  
  

Direct reports

None.