Description
From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.
Job Title: Clinical Nursing Coordinator
POSITION SUMMARY:
The Nurse in this role is responsible for providing and documenting call center services for patients with rare or chronic disorders, on behalf of manufacturer clients. These clients, secured by CareMetx, provide specific guidelines for required nursing services. Nurse Educators do not provide medical advice or work clinically within this role, and do not interact directly with healthcare providers or offices. The nurse reports to the Operations Manager.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Ability to work in a call center environment, utilizing computer equipment, hardware, and software, to successfully execute all job responsibilities
- Executes assigned responsibilities as agreed upon by the manufacturer client and company leadership
- Educates patients, physicians, and families on prescribed, FDA approved therapies, according to manufacturer client needs and requirements
- Utilizes reviewed and approved call guides and other client approved resources for communicating key messaging to patients.
- Provides HIPAA compliant feedback and analysis to the manufacturer client as contractually required
- Adheres to and is compliant with mandatory HIPAA requirements
- Adheres to all company policies and procedures
- Effectively communicates with patient, family, provider, manufacturer, and team members
- Responsible for maintaining required nursing licenses and relevant certifications?
- Ability to manage time efficiently and prioritize job responsibilities?
- Conveys a strong professional image and positive attitude at all times
- Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
- Performs other related duties as assigned.
Qualifications
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Active RN or LPN licenses must be free of disciplinary actions and/or restrictions.
- Minimum of 2 + years nursing experience
- Consideration will be given to nurses living in Nursing Licensure Compact ‘home states’
- Bachelor’s degree preferred; Associate’s degree commensurate with experience
- Prior call center or telehealth nursing experience preferred
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Knowledge and familiarity with call center and telehealth processes.
- Knowledge of biologic therapies, specialty pharmacy, and managed care processes
- Proficient in Technology: Microsoft Office – particularly Word and Excel, Zoom, MS Teams, WebEx, Salesforce, Telephone systems)
- Excellent interpersonal skills – demonstrates initiative, problem-solving skills, acts as a team player
- Excellent oral and written communication skills
- Excellent organizational skills – ability to prioritize and adjust to shifting priorities
- Excellent judgment/ decision making skills
- Compassionate and patient-focused
- Ability to sit for extended periods of time
- Ability to connect to the internet from remote location, as needed
- Ability to perform all work duties from remote location, as needed
- Ability to perform administrative responsibilities accurately and on time
- Willingness to work multiple US time zones as needed
- Ability to travel for national training meetings approximately 15%
- Ability to work independently as well as with a team
- Ability to work flexible hours, as needed
- Ability to perform other program and company priorities, as needed
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit
- The employee must occasionally lift and/or move up to 10 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Schedule
- Must be flexible on schedule and hours
- Travel is required (15% travel)
CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.
At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.
CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.