Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Position Overview
The Clinical Product Educator will predominantly provide clinical initiations to customers on the Omnipod insulin management system. This virtual role supports territories with high clinical demand to provide Pod therapy initiation through online platforms. The role will also support the customer care team to handle escalated customer cases.
This position is full time home based role, initially working Monday to Friday however flexible hours may be required to meet customer demand e.g. weekday evenings and Saturdays.
This is a one year fixed term contract.
Responsibilities
- Conducts virtual, customer training for the Omnipod System – assists with set up of device, and educates on the system for long term use.
- Proactively communicates training availability through Outlook and Microsoft Booking Tool.
- Supports Territories with high CSM clinical demand, recording training completion in Salesforce.
- Ability to perform administrative duties and turn in on a timely basis.
- Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Salesforce
- Proactively reach out to help manage customer relationships
- Promote the benefits of insulin pump therapy and offer continuous education to customers
- Works in conjunction with Product Support, Clinical Business and Customer Care
- Perform other duties as assigned.
Skills And Competencies
- Self-starter who requires minimal direction and who can respond rapidly to changing circumstances
- Professional and polished presentation skills.
- Strong interpersonal communications, both oral and written.
- Strong contributing member of the commercial team.
- High proficiency with computers.
- Highly competent in the use of virtual communication computer systems e.g., Zoom, Microsoft Teams, WebEx etc
Education And Experience
Minimum Requirements:
- Bachelor’s degree
- 2+ years’ experience conducting training in a clinical setting
- Professional up to date credentials and/or certifications: Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN)
Preferred
- Experience training and/or managing pump patients
- Experience with group training
- Knowledge of continuous glucose monitors
- Certified Diabetes Educator (CDE) or similar local equivalent
- Prior industry/commercial experience
- Bilingual: English / French
Physical Requirements
- The ability to attend Insulet Internal Clinical or Sales meeting may be required.
- The work environment will be predominantly the home office.
- Some lifting may be required when sending or receiving shipments, in handling samples, supplies or literature, and transport of laptop computer
NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired).