Clinical Program Manager

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need

The Clinical Program Manager is responsible for overseeing and managing clinical programs and initiatives aimed at improving patient care, safety, and operational efficiency. This Manager plays a crucial role in ensuring that clinical programs align with organizational goals and adhere to industry standards and best practices.

What You Will Do

• Lead the planning, development, and execution of clinical programs designed to improve patient outcomes, enhance healthcare delivery, and ensure compliance with relevant regulations.
• Develop and implement strategies to support clinical program objectives, including resource allocation, budget management, and timeline development.
• Collaborate with senior leadership and other departments to align clinical program goals with organizational priorities.
• Assist operations teams with processing of orders related to the clinical program.
• Monitor program performance, track milestones, and make adjustments to ensure programs meet objectives and deliver desired results.
• Ensure accurate documentation and reporting of clinical activities, ensuring that patient care and clinical outcomes are properly tracked and recorded.
• Act as a point of contact for all inquiries related to clinical programs and services, addressing concerns and providing updates as needed.
• Design and implement training programs for clinical and non-clinical staff to ensure they are up to date on best practices, program procedures, and regulatory requirements.

What You Need

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. In addition, this role requires:

• Licensed healthcare professional (RN, LPN, RRT, CRT or other clinical certifications) required.
• Bachelor’s degree in nursing, Healthcare Administration, Clinical Studies, or related field preferred. Master’s degree in healthcare administration, Nursing, Public Health, or a related field preferred.
• Minimum 3-5 years of clinical experience in a healthcare, DMEPOS, or medical device environment.
• Minimum 3-5 years of experience in clinical program management, healthcare management, or a related field, with a strong background in patient care or clinical operations.
• Previous experience in managing clinical teams, developing clinical programs, and driving quality improvement initiatives is highly preferred.
• Knowledge of healthcare regulations, accreditation standards, and industry best practices is essential.
• Proficient in MS Office applications and ability to learn department and job-specific software systems.
• Demonstrate organizational skills.
• Demonstrate effective verbal and written communication skills
• Demonstrate analytical skills when problem-solving
• Demonstrate high attention to detail and a high degree of accuracy

What Sets You Apart

• Accountability: Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs.
• Integrity: Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
• Management and Leadership: Demonstrates the ability to influence and guide members of an organization.
• Organization and Prioritization: Assesses relative importance of activities and assignments; adjusts priorities when appropriate.

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.