The ChartSpan Clinical Resource Nurse plays a vital role in Chartspans clinical operations serving as a key resource for clinical expertise, staff education, and patient care coordination. Through
Clinical Expertise and Patient Care
- Serve as a resource for complex patient care situations, providing advanced clinical knowledge and guidance to clinical and non-clinical staff.
- Assist in assessing, planning, implementing, and evaluating patient care protocols to ensure it meets the highest standards across the clinical departments.
- Support clinical staff in decision-making and problem-solving related to patient care.
- Provide direct patient care when necessary, particularly in cases requiring advanced expertise.
Staff Education and Training
- Develop and deliver ongoing education programs for nursing and non-nursing staff, ensuring they are updated on clinical best practices, new protocols, and procedures.
- Provide one-on-one coaching or mentorship to nurses/health coaches, especially new hires or those needing additional support.
- Organize and lead up-trainings
- Meet with supervisors to discuss coachings
- Update Healthwise and CRS data
Quality Improvement and Best Practices
- Participate in or lead quality improvement initiatives aimed at enhancing patient care, safety, and clinical outcomes.
- Monitor compliance with clinical guidelines, policies, and procedures, ensuring that all staff adhere to established standards of care.
- Collaborate with other teams to develop and implement best practices in patient care.
Clinical Policy Development and Implementation
- Contribute to the development of clinical protocols, policies, and procedures to ensure they reflect current evidence-based practices.
- Assist with the implementation of new clinical policies and ensure all staff are properly trained and compliant.
Mentorship and Leadership
- Act as a mentor or role model for clinical staff, fostering professional growth and development.
- Help to manage clinical workflows, prioritization of care, and efficient use of resources.
- Facilitate communication between nursing staff and other departments to enhance collaboration and patient outcomes.
Troubleshooting and Problem-Solving
- Serve as a point of contact for nursing staff when clinical issues or challenges arise, offering support and solutions in real time.
- Assist with clinical problem-solving, such as interpreting lab results, managing critical situations, or troubleshooting medical equipment.
Regulatory Compliance and Accreditation
- Lead HIPAA policies and protocols implementation
- Maintain triage team licensure tracking
- Support staff in understanding and complying with relevant regulations, providing guidance and corrective actions as needed.
Documentation and Record-Keeping
- Monitor and ensure accurate and timely documentation of patient care activities in compliance with organizational standards.
- Support clinical staff in maintaining thorough, up-to-date patient records and ensure compliance with documentation protocols.
- Assist in conducting regular audits of triage calls to ensure quality and adherence to Schmitt-Thompson protocols.
Patient Education
- Assist in developing patient education materials for internal use and create materials alongside the marketing department.
- Develop and maintain care plan library
Support for the Nurse Escalation Team
- Step into the Charge Nurse role to manage daily operations as needed, ensuring high-quality patient care and efficient team performance.
- Assist with triage of critical situations and provide direct patient care as necessary.
Requirements:
Education and Licensure
- Registered Nurse (RN) with an active, COMPACT, unencumbered license in good standing.
- Bachelor of Science in Nursing (BSN) required; Master’s degree in Nursing, Education, or related field preferred.
- Certification in a specialty nursing area (e.g., CCRN, CEN, or CMSRN) is a plus.
- Current Basic Life Support (BLS)
Experience
- Minimum of 3–5 years of clinical nursing experience in an acute or outpatient care setting.
- At least 1–2 years in a leadership, educator, or mentor role within a healthcare environment.
- Experience in triage, care coordination, or working with clinical protocols (e.g., Schmitt-Thompson) is preferred.
Skills and Competencies
- Advanced clinical judgment and decision-making skills in complex patient care scenarios.
- Proven ability to educate and coach nurses and interdisciplinary teams effectively.
- Strong understanding of evidence-based practices and ability to translate them into clinical policies and workflows.
- Familiarity with quality improvement processes and data-driven decision-making.
- Ability to work independently and take initiative while also excelling in collaborative, team-based environments.
- Proficient in clinical documentation systems and electronic health records (EHR).
- Strong interpersonal, verbal, and written communication skills.
- Comfort with coaching, feedback, and leading meetings with supervisors or clinical teams.
- Competence in problem-solving under pressure, including critical patient care situations or equipment troubleshooting.
Knowledge Requirements
- Knowledge of HIPAA regulations, accreditation standards, and healthcare compliance.
- Experience supporting nursing licensure tracking and triage call audits.
- Familiarity with patient education tools, such as Healthwise, and care planning resources.
- Comfortable stepping into a Charge Nurse or team lead role as needed.