Salary: $21/hour
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What They’re Looking For
No specific education, licensure, or certifications are stated, but the role requires the ability to work as part of a team across departments. Experience handling confidential health information and complying with HIPAA guidelines is required, along with experience communicating with customers and care managers and using customized systems and healthcare portals to verify and enter order information.
Skills to Bring
HIPAA Compliance, Confidential Health Information Handling, Customer Intake, Data Entry, Order Processing, Phone Support, Email Support, Information Verification, Healthcare Portal Navigation, Medical Order Intake, Customer Record Management, Account Cancellation Processing, Cross-Department Collaboration, Queue Monitoring, Critical Reading, Multitasking, Attention To Detail
MedScope (a division of Medical Guardian) is a fast-paced and rapidly growing medical alarm company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.
Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.
This is a full-time position requiring a daily schedule of 9:00am-5:00pm ET.
Hourly rate: $21/hour
Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.
Tasks:
- Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.
- Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
- Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
- Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
- Making necessary changes to existing customer records, and cancelling service when needed
- Answering phone calls and emails daily