About Transcarent
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care
Accolade’s Complex Case Management is currently Recruiting for a Full Time Behavioral Health Registered Nurse – Complex Case Manager.
We’re hiring for a start date of November 3rd.
This position is remote and applicants will be required to work 8:00am to 4:30pm your local time.
Applicants with licensure in California, Michigan, and Illinois with a Compact licensure is strongly preferred.
Role overview
As Behavioral Health Registered Nurse Complex Case Manager, you will be reporting to Clinical Manager for The Complex Case Management. As an RN Complex Case Manager – Behavioral Health, you will serve as a trusted resource for our adult and pediatric members, managing both behavioral health concerns and complex chronic conditions. You will conduct thorough assessments, prioritize medical needs, develop personalized care plans, and guide members through their healthcare journey. This role combines clinical case management expertise with a focus on behavioral health expert support and personalized member support. You will also support Medical Cases as needed.
A day in the life…
Accolade RN Complex Case Manager – Behavioral Health are entrusted with providing information to our diverse population of members that empowers them in making informed health decisions. We partner with our members in various ways (via telephone and digital), and apply critical thinking measures to achieve the following:
Engage with members via telephonic and digital communication to provide education on Accolade’s services, clinical programs, and appropriate program enrollment.
Conduct comprehensive assessments of members’ health concerns, including behavioral and clinical assessments to identify holistic needs.
Proactively engage with member’s providers, as appropriate, to coordinate care, facilitate treatment plan adherence, overcome barriers, and optimize utilization of available resources.
Develop personalized plans of care in collaboration with interdisciplinary care teams and members to support their healthcare journey.
Advocate for members to receive timely and appropriate care, navigating health plans and facilitating coverage decisions.
Communicate complex medical information clearly and effectively, including tests, procedures, costs, risks, and treatment options.
Guide members and their delegates to appropriate employer & health plan provided point solutions, facilities, agencies, providers, and specialists for their medical needs.
What we are looking for…
Minimum of 5-7 years of Clinical Experience as an active Registered Nurse with an unrestricted license.
BSN or RN with bachelor’s degree and/or AAS or ADN degree with 7-8 of years of experience
Current/valid Registered Nurse (RN) license with compact unrestricted licensure. Additional licensure in CA, MI, and IL preferred.
Minimum 2 additional years of direct care or case management experience in behavioral health
1 Year of telephonic case management experience.
Certified Case Manager (CCM) certification or commitment to obtain within one year of hire.
Ability to navigate EMR technologies and multitask effectively (listening, typing, member interaction).
Flexibility and adaptability in a dynamic healthcare environment, with strong teamwork and communication skills.
Commitment to continuing education.
Preferred Skills:
Experience in utilization management, managed care, and discharge planning.
Familiarity with health plans, population health, and value-based healthcare programs.
Additional Information:
This role involves telephonic and digital interactions with members, requiring strong communication skills, organization, and the ability to work collaboratively in a team-oriented environment.
You will be integral in advocating for members’ healthcare needs and ensuring they receive personalized care and support throughout their healthcare journey.
The pay range for this position is $69,400.00 to $104,100. This range is annualized, assuming normal full-time employment.
At Transcarent/Accolade, we are committed to compensation practices that are fair, competitive, and aligned with our mission to support every person’s ability to thrive — at work and in life. The final base pay offered within the posted range is determined based on a candidate’s job-related knowledge, skills, and experience, as well as internal equity and market competitiveness relative to geographic location. In the United States, we use three geographic pay zones to help guide equitable and market-aligned compensation decisions. Depending on the role, offers may also include additional forms of compensation such as short-term and long-term incentives (bonuses, equity, etc.) alongside a comprehensive benefits package that supports your physical, emotional, and financial well-being .
The salary range for this role is:
$69400-$104100
Annual
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent’s total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Open Time Off
Accrued Sick & Safe Time Off
Generous Holiday Schedule + 5 floating holidays
Paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace
1 Volunteer day per year
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.