About Transcarent
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care
Accolade is currently Recruiting for a Full Time Registered Nurse supporting our Care Navigation department.
We are hiring for a September 8th start date.
We are hiring for the applicants to work one of the following shifts of 12:00pm to 8:30pm EST or 2:45pm to 11:15pm EST.
This position is Remote for applicants who are not close to our offices. Applicants will be required to work a hybrid schedule who are closer to our offices.
As an Accolade Registered Nurse specializing in Care Navigation, you will serve as a trusted resource for our members, providing clinical expertise in triage, healthcare navigation, and advocacy. Leveraging your skills and compassion, you will exercise genuine care by assessing members’ health concerns, prioritizing medical needs, and providing evidence-based recommendations, ensuring members receive timely and appropriate care. Your role is critical in guiding members through their healthcare journey while addressing disparities to support marginalized populations. Together, we work to achieve positive outcomes by empowering members to take the right steps in their healthcare journey.
At Accolade, we foster a growth mindset, encouraging continuous learning and collaboration. You will enhance your clinical knowledge while partnering with our care teams to deliver exceptional support, including navigating benefit offerings and specialized programs.
A day in the life
Empower Members: Provide education to help members confidently navigate the complex healthcare system, building trust and fostering connections to appropriate clinical programs and services.
Conduct Assessments: Perform telephonic, holistic clinical assessments to identify and prioritize members’ needs addressing their questions and concerns.
Educate and Refer: Offer clear, evidence-based education on healthcare decisions, referring members to Accolade’s internal programs and trusted partnerships, such as virtual primary care, expert second opinions, and complex case management. Leverage trusted partnerships within Accolade’s ecosystem to promote optimal clinical outcomes for members. Collaborate with Accolade’s program partners specializing in telemedicine, diabetes management, physical therapy, gender-diverse support, and behavioral health.
Guide Next Steps: Prepare members for upcoming healthcare events by educating them on procedures, medications, testing, provider visits, and treatment options.
Foster Relationships: Maintain follow-up support to ensure members feel informed and cared for throughout their healthcare journey.
Ensure Compliance: Maintain data integrity, compliant to HIPAA guidelines, ensuring accuracy in real time member records, including assessments, interventions, and outcomes.
What we are looking for
Required:
Bachelor’s degree in nursing (BSN) or equivalent.
Active, unrestricted RN license; Compact (NLC) license.
Minimum of 3 years of recent clinical experience in direct patient care.
Ability to support Behavioral Health needs as required.
Strong clinical acumen, critical thinking, and communication skills.
Technological fluency, including the ability to navigate multiple systems simultaneously.
Hybrid work expectations for nurses near an Accolade office; occasional travel for remote employees.
Preferred:
Experience with telephonic triage and related protocols.
Knowledge of medical benefits, insurance claims processes, and healthcare coordination.
Direct patient care experience in medical/surgical, ER, or homecare settings.
Dedication to professional development and staying current in nursing practices.
Empathetic, client-focused approach to healthcare advocacy.
Additional Information:
This role involves telephonic and digital interactions with members, requiring strong communication skills, organization, and the ability to work collaboratively in a team-oriented environment.
You will be integral in advocating for members’ healthcare needs and ensuring they receive personalized care and support throughout their healthcare journey.
Flexibility to work various shifts, including nights, weekends, and holidays as needed.
The pay range for this position is $69,400.00 to $104,100. This range is annualized, assuming normal full-time employment.
At Transcarent/Accolade, we are committed to compensation practices that are fair, competitive, and aligned with our mission to support every person’s ability to thrive — at work and in life. The final base pay offered within the posted range is determined based on a candidate’s job-related knowledge, skills, and experience, as well as internal equity and market competitiveness relative to geographic location. In the United States, we use three geographic pay zones to help guide equitable and market-aligned compensation decisions. Depending on the role, offers may also include additional forms of compensation such as short-term and long-term incentives (bonuses, equity, etc.) alongside a comprehensive benefits package that supports your physical, emotional, and financial well-being .
The salary range for this role is:
$69400-$104100
Annual
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent’s total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Open Time Off
Accrued Sick & Safe Time Off
Generous Holiday Schedule + 5 floating holidays
Paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace
1 Volunteer day per year
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.