JOB PURPOSE OR MISSION: Enhances the quality-of-care delivery to patients through personalized assistance and helping navigate the healthcare continuum both internally and externally, and through the development of relationships with physicians’ offices. Performs job for the age population served, as defined in the department’s scope of service.

PERFORMANCE CRITERIA

CRITERIA A: Everyday Excellence Values – Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS:

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.

• Takes initiative in living our Everyday Excellence values and vital signs.

• Takes initiative in identifying customer needs before the customer asks.

• Participates in teamwork willingly and with enthusiasm.

• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.

• Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B: Corporate Compliance – Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.

• Maintains accurate and reliable patient/organizational records.

• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement – Employee demonstrates initiative in achieving work goals and meeting personal objectives.

PERFORMANCE STANDARDS

• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.

• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.

• Upholds the ethical standards of the organization.

CRITERIA D: Performance Improvement – Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

PERFORMANCE STANDARDS

• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.

• Initiates or redesigns to continuously improve work processes.

• Contributes ideas and suggestions to improve approaches to work processes.

• Willingly participates in organization and/or department quality initiatives.

CRITERIA E: Cost Management – Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

• Effectively manages time and resources

• Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.

• Consistently looks for and uses resource saving processes

CRITERIA F: Patient & Employee Safety – Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS

• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.

• Employee proactively reports errors, potential errors, injuries or potential injuries.

• Employee demonstrates departmental specific patient and employee safety standards at all times.

• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Expands usage of the BRGP Quality department’s services.

PERFORMANCE STANDARDS:

• Meets with patients who have been referred to the Quality department and performs intake assessment; communicates availability and range of Quality services.

• Utilizes early intervention practices following diagnosis to increase likelihood of patients utilizing the Quality department’s services.

• Develops relationships with physicians’ offices to ensure awareness and increase usage of BRG services; utilizes knowledge of physician practices to guide patients to appropriate provider.

• Develops and implements outreach program in community to reach patients in need of BRG services.

2. Enhances the quality of care delivery to patients through personalized assistance and help in navigating the healthcare continuum.

PERFORMANCE STANDARDS:

• Provides comprehensive assessment to determine best treatment options and overall quality of life; gives patients information about treatment options and preventative behaviors.

• Provides personalized assistance to patients in navigating the fragmented maze of the healthcare system, advocating on patients’ behalf to coordinate timely appointments with physician practices and/or across hospital departments/modalities to increase success of treatment.

• Facilitates medical records availability to all applicable care providers to enhance provision of care across healthcare continuum.

• Identifies culturally sensitive caregivers; steers patients to appropriate caregiver based on needs and desires.

• Links patients and families with appropriate follow-up services.

• Utilizes available services to identify and coordinate services such as transportation, childcare, translation/interpretation, etc. that may be access barriers encountered by patients during the care process.

• Identifies and communicates opportunities for financial assistance when needed.

• Works with disadvantaged and underserved population to ensure more equal access to appropriate and timely care.

3. Performs LPN functions for BRGP patients as needed.

PERFORMANCE STANDARDS:

• Collects data essential to assessment and indicates deviations from normal to the physician.

• Data collected (patients’ height, weight, vital signs and history) is 100% accurate.

• Administers medications as ordered by physician and adhering to policy, with 100% accuracy.

• Satisfactorily, performs treatments as prescribed and directed by physician and adhering to policy.

• Satisfactorily performs independent treatments as patient condition warrants as ordered by physician, adhering to clinic policy and protocol.

• Monitors IVs and blood for proper functioning and reports any untoward side effect to the physician immediately

6. Performs all other duties as assigned.

HIPAA REQUIREMENTS:

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records without limitation both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality data, patient financial information, patient billing 3rd party, patient related complaints, information related to patient location, patients’ religious beliefs, and/or research information.

SAFETY REQUIREMENTS:

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand- washing, environment of care, patient identification, receiving orders for patients, monitoring clinical alarms, and radiation safety.

EXPERIENCE REQUIREMENTS

2 years clinical LPN experience required

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Current Louisiana LPN license required

Basic Life Support for Healthcare Providers