Manager, Clinical Service Program

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit

Location Address: Remote

Department: Clinical Education

Work Schedule: Monday-Friday 8:00am-5:00pm

What We Offer Our Team Members: 

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities 
• Bonus Potential

How You Will Make an Impact: The Clinical Services Program Manager is responsible for designing, implementing, and overseeing educational programs for nursing, clinical staff, and clinical leaders. This role involves designing educational materials, providing hands-on training, and ensuring that staff members are well-prepared to assist patients seeking care at CCRM. The Clinical Services Program Manager will support the launch of new clinics, provide quality assurance support to all existing clinics, and is expected to function independently, as well as in a team environment. The Clinical Services Program Manager will report to the Director of Clinical Services.

What You Will Do: 

• Provide virtual on-site support for all new clinics to facilitate setup and organization and support all quality assurance efforts at existing clinics. 
• Develop and maintain educational curricula for Nurses, clinical staff, and clinical leaders ensuring alignment with regulatory and accreditation standards; incorporate evidence-based practice guidelines and emerging healthcare trends. 
• Deliver educational programs, workshops, and training sessions for nurses, clinical staff, and clinical leaders utilizing multimedia presentations, case studies, and interactive methods to enhance learning and foster a culture of continuous professional development. 
• Provide training to the nursing, clinical staff, and clinical leaders of new integrations and de novo care centers, focused on the standardization of patient care and introduction of CCRM’s protocol and procedures. 
• Offer clinical guidance and supervision to Nurses and clinical staff during their training and promote adherence to clinical protocols and best practices. 
• Conduct regular evaluations to validate the ability to provide patient education and support, identify areas for improvement, create personalized development plans, and provide constructive feedback. 
• Collaborate with physicians, clinical leaders, nurses, and other clinical staff to ensure effective training. 
• Maintain records of training and educational activities and generate reports to track nurse and clinical training program progress and outcomes. 
• Assist with clinical supply and equipment procurement/replacement/substitution, and initiate ordering, location accounts, and schedule installation/maintenance for new and existing centers. 
• Assist with management of clinical vendors, ensure new integrations are added to current contracts, and procure vendors for location specific items.
• Manage patient education programs and conduct patient-facing education seminars.
• Serve as a secondary educator for third party reproduction on an as needed basis.
• Serve as secondary educator for EMR and Clinical Systems on an as needed basis.
• Other duties as assigned.

What You Bring:

• Bachelors in Nursing from an accredited school required
• Current State Registered Nurse (RN) license (without limitations) required
• 3+ years’ experience as a Registered Nurse required
• 2+ years’ experience in women’s health, fertility, or OB/GYN, preferred
• 1+ year experience in women's health, fertility, or OBGYN preferred
• Previous management or supervisory experience, preferred
• Proficient in adult learning principles, educational methodologies, and mentoring techniques

Travel:

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office setting. While performing the duties of this job, the employee will interact with others, sit/stand at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Employees will use standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.