Nurse Cohort Manager

PocketRN Care Group Inc.

PocketRN is the first telehealth startup built specifically for nurse-led care. Our mission is to close the gap between home and healthcare by enabling patients to connect virtually with specialized nurses who provide expert guidance, education, and support.

We are backed by an exceptional group of healthcare-focused investors, including former and current CEOs of leading public healthcare companies. Our team brings experience from organizations such as Qualtrics, Stanford Healthcare, Intermountain, and Team Select. At PocketRN, nurses are at the center of everything we do.

Role Overview

The Nurse Cohort Manager plays a critical leadership role in building, scaling, and sustaining a high-performing team of virtual nurses. This role is ultimately responsible for patient care quality, nurse performance, time and attendance oversight, and the reinforcement of PocketRN’s culture, values, and “nurse-first” philosophy.

The Nurse Cohort Manager oversees a cohort of virtual nurses across multiple partner types, monitors performance metrics and KPIs, and serves as a key advocate for the nursing workforce while ensuring exceptional care delivery and operational excellence.

Key Responsibilities

Clinical & Patient Care Accountability

• Maintain ultimate accountability for the quality, safety, and consistency of patient care delivered by the nurse cohort

• Ensure nursing care aligns with PocketRN clinical standards, workflows, and regulatory requirements

• Monitor clinical KPIs and documentation quality, providing coaching and corrective action when needed

• Support nurses in clinical decision-making and escalate patient care concerns appropriately

Team Leadership & Culture

• Lead with a “nurse-first” mindset and actively foster a culture of engagement, accountability, and collaboration

• Serve as a visible example of PocketRN’s Vision, Mission, and Values

• Champion change initiatives and promote a culture of continuous improvement

• Create a psychologically safe, supportive environment where nurses feel heard, valued, and empowered

Staff Management, Time & Attendance

• Supervise and manage a team of remote/virtual nurses across multiple partner organizations

• Oversee timekeeping, attendance, scheduling adherence, and PTO requests

• Ensure appropriate staffing levels to meet patient care needs

• Address attendance, performance, and conduct issues in a timely, fair, and consistent manner

Performance Management & Development

• Provide frequent, constructive feedback on nurse performance and documentation

• Conduct performance evaluations and support professional growth plans

• Partner with training specialists to deliver ongoing education and development opportunities

• Assist with onboarding, mentoring, and integration of new nurses

• Collect, manage, and act on nurse feedback throughout the employee lifecycle at PocketRN

Advocacy & Operational Partnership

• Advocate for nurses by surfacing insights and feedback related to clinical resources, workflows, technology, product experience, patient experience, and nurse experience

• Collaborate cross-functionally to improve care delivery operations and nurse satisfaction

• Serve as a liaison between the nursing workforce and leadership

Qualifications

• Experience: Minimum of 3 years of nursing leadership experience

• Licensure: Current, active RN license; multistate license required with additional single-state licenses as needed

• Demonstrated leadership experience in a management or operations role

• Strong understanding of how PocketRN fits strategically within the broader healthcare continuum

• Proactive, solution-oriented mindset with strong critical-thinking skills

• Comfortable wearing multiple hats and thriving in a fast-paced, evolving startup environment

• Excellent communication, coaching, and organizational skills

Why Join PocketRN

• Fully remote role with meaningful patient impact

• Opportunity to support patients and caregivers through complex care journeys

• Contribute to building a human-centered virtual care experience designed to support modern healthcare needs.

Benefits

We invest in benefits that enable our employees to live healthy and full lives, including:

• Real investment in your career growth. We work closely with you day-in and day-out to help you do meaningful work and build the skills you want most

• Annual Keep Learning stipend for professional development, because the work of growing does not stop

• Fully remote work, with intentional in-person gatherings to bring the team together

• Generous paid time off and a parental leave policy that respects what new parents actually need