Summary
Provides assessment, guidance, and disposition to the appropriate level of care which may be care instructions, an in-office or telehealth visit with a provider, or Urgent Care, ER, or 911 level of care required. Right Care, Right Place, Right Time patient disposition.
Requirements
- Graduate of an Accredited RN Program
- RN license – NH or other Compact State
- BLS within 6 months of hire
- Strong communication skills
- Strong customer service skills
- Must either currently have or the ability to create an ergonomically correct home work space and high speed internet access
Major Responsibilities
- Promptly answers telephone inquiries regarding caller needs through listening and asking open-ended questions.
- Conduct sound nursing assessment and offer alternatives following established guidelines, protocols, and algorithms.
- Set up appointments for patients who do not need to go to ER or after hours video encounters but need to see a provider for a regular urgency visit.
- Display competency in assessing health needs of populations across the continuum of life (newborn to 100+ years of age).
- Answer calls and respond to patients with appropriate phone etiquette and professionalism exemplifying service excellence, care, concern, respect and cooperation.
- Document all calls and actions taken into the patient’s medical record using technology as appropriate to meet the requirements of the job functions.
- Communicate to the health care team members the outcome of the assessment/reassessment to ensure appropriate follow up occurs based on the needs of the patient care.
- Work contingency plan if internet or power outage.
- Maintain all patient information privately and confidentially.
- Perform all other duties as required or assigned.
Location: Exeter Hospital · CORE-Call Center-ADMIN
Schedule: full time, Day Shift, 830a-5p