About the job
About CareSimple
CareSimple delivers enterprise-grade remote patient monitoring solutions – seamlessly integrated with major EHRs and backed by world-class support. Our platform empowers health systems to proactively manage chronic conditions, improve patient outcomes, and optimize clinical workflows. With deep Epic and Cerner integrations, a robust cellular-based device logistics network, and a data-driven escalation engine, we make RPM simple, scalable, and secure. We partner with leading health systems – CHUM, Henry Ford Health, UCSF, MetroHealth, and St. Elizabeth Healthcare – to deliver measurable ROI through CPT-coded reimbursement and population-health improvements. Our collaborative culture values rigor, clarity, and responsiveness, ensuring every customer feels supported and every challenge becomes an opportunity to innovate.
Role Overview
As a Patient Support Nurse at CareSimple, you will serve as a key liaison between our patients and clinical partners. You’ll guide patients through onboarding and device setup, address questions and concerns, and escalate clinical issues as needed. You will also manage key logistics processes to ensure seamless delivery and support for remote monitoring devices, playing a critical role in the success of our RPM programs.
Responsibilities
- Patient Support: Guide patients through initial onboarding and setup of their RPM devices, with empathy and professionalism.
- Technical Coordination: Provide basic troubleshooting for cellular-enabled devices and escalate issues via internal support tickets. Work cross-functionally to ensure timely resolution of technical concerns.
- Device Logistics Oversight: Coordinate device ordering and fulfillment, ensuring timely and accurate deliveries. Manage exceptions (e.g., reshipments, replacements, returns) and monitor the glucose supply auto-replenishment program. Track high-priority orders and proactively address risks to prevent delays.
- Clinical Escalation: Triage and escalate clinical alerts or concerns to provider organizations for appropriate follow-up.
- Documentation: Ensure clear and timely documentation across internal systems and, when applicable, in the customer’s EHR.
Qualifications
- Active LPN license in a Nurse Licensure Compact (NLC) state
- Fluent in Spanish and English (spoken and written)
- 5+ years of clinical experience, preferably in telehealth, home health, or primary care
- Strong communication and interpersonal skills; comfortable working with seniors and underserved populations
- Technologically confident, with the ability to work across multiple platforms (EHR, ticketing, telehealth)
- Authorized to work in the United States without sponsorship
To Apply
Email [email protected] with the subject “Patient Support Nurse – Remote”