About the job
Description
Remedi SeniorCare is a leading pharmacy innovator dedicated to servicing long-term care facilities and senior living communities. Our mission is to provide exceptional person-
centered care through advanced technology solutions and clinical expertise. As a part of the Remedi team, you’ll be contributing to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation.
Join our growing team as a Regional Nurse Account Manager supporting pharmacy operations and client success across our network. In this critical role, you’ll oversee a team of Account Managers, helping to guide their day-to-day activities, support customer relationships, and ensure high-quality service delivery. You’ll also play a hands-on role in driving client satisfaction, retention, and business growth by collaborating cross-functionally with pharmacy, clinical, and operational teams.
Location: Remote
Salary: $105,000 + Based On Experience
Schedule: Day
Travel Requirement: 50%
What We Offer
- Comprehensive Medical, Dental and Vision Insurance (as low as $13.73/pay)
- Paid Time Off
- Flexible Spending and Health Savings Accounts
- Free Virtual Care – Telemedicine
- 401(k) with company match
- Referral Bonuses
- Life Insurance
- Pet Insurance
- Legal Insurance
- Make a difference in the lives of others!
- We’re growing — and that means more opportunities!
Key Responsibilities
- Lead and mentor a team of Nurse Account Managers across multiple pharmacy locations, providing coaching, oversight, and performance support.
- Partner with the Director of Account Management to build strong relationships with clients and ensure customer satisfaction and retention.
- Coordinate cross-functional support to meet client expectations and contractual obligations, including collaboration with operations, pharmacy, and service teams.
- Guide Account Managers in the delivery of educational and clinical support to assigned facilities.
- Ensure team members maintain regular facility visits, document client interactions in Salesforce, and manage route assignments effectively.
- Monitor compliance with internal policies and state/federal regulations related to pharmacy practices.
- Support the onboarding of new clients and transitions to automated dispensing solutions (e.g., PAXIT).
- Identify, investigate, and resolve client issues promptly, while ensuring timely communication and follow-up.
- Participate in strategic initiatives and projects to improve client services and pharmacy operations.
- Develop relationships with customer regional leadership to drive service quality and promote pharmacy programs.
Qualifications
- Bachelor’s degree or equivalent combination of education and work experience.
- Registered Nurse License (Active and in good standing)
- 5+ years of healthcare account management experience, preferably within pharmacy or long-term care.
- Proven leadership experience managing or mentoring teams.
- Valid driver’s license and ability to travel up to 50%.
Skills + Abilities:
- Strong communication skills—both verbal and written.
- Ability to work independently and collaboratively in a fast-paced, multi-tasking environment.
- Excellent time management, organizational, and analytical skills.
- Skilled in problem-solving and navigating client escalations.
- Proficient in documentation and process tracking tools (e.g., Salesforce, Microsoft Office).
- High level of professionalism with ability to maintain confidentiality (HIPAA compliance).
- Adaptability and comfort working with remote teams and across multiple locations.