About the job
You Health Medical Groups is seeking a dedicated and compassionate Registered Nurse (RN) to join our dynamic team as a part-time Care Coach. This role will facilitate seamless communication between patients and healthcare providers, ensuring that patients receive a world-class patient experience through the Hims & Hers telehealth platform. This is a 1099 independent contractor position designed for candidates who excel in self-directed, flexible work environments.
Responsibilities
- Provide individualized health coaching tailored to each patient’s unique needs, preferences and circumstances, ensuring a world-class patient experience.
- Communicate clearly and empathetically to address patients’ questions and concerns.
- Consistent utilization of protocols and standard operating procedures (SOPs) to ensure compliance and consistency in care delivery.
- Serve as a primary point of contact for patients using our telehealth services, providing support, guidance, and assistance throughout their healthcare journey.
- Foster effective communication and collaboration between patients, healthcare providers, and members of the Hims & Hers support team to help patients get the answers they need.
- Document patient care and guidance in the patients’ EMR in accordance with medical standards.
- Conduct ongoing patient care duties, special projects as needed, and additional duties as assigned by their manager and/or clinical leadership.
Qualifications
- Active Registered Nurse (RN) license.
- Diploma in nursing or related field. Bachelor’s degree preferred.
- Strong interpersonal and communication skills, with the ability to empathize with patients and effectively convey information.
- At least two years of relevant clinical experience/direct patient care.
- At least one year of telehealth experience is strongly preferred.
- Thrives when working independently.
- Proficiency in using telecommunication technology and electronic medical record (EMR) systems.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Commitment to patient advocacy, privacy, and confidentiality.
- Knowledge of healthcare regulations and compliance standards (HIPAA, etc.).
Benefits
- Malpractice insurance and tail coverage provided
- Comprehensive clinical guidelines and additional training
- Software and technology support
Care Coaches serving patients on the Hims & Hers platform are employed by You Health Medical Groups. The Hims & Hers Telemedicine team handles the business operations, allowing you to concentrate on delivering top-notch patient care.