Job Summary
The Registered Nurse (RN) will play a crucial role as a physician extender within the healthcare team, operating in a remote capacity. In this role, the RN will support providers by efficiently managing Electronic Health Records (EHR), addressing patient inquiries, and delivering clinical guidance to ensure optimal patient care. This position involves responding to calls for a multi-state nurse triage telephone service, managing inbound and outbound patient calls, triaging patient needs, conducting follow-ups, and facilitating effective communication among healthcare professionals and patients, ultimately enhancing patient outcomes and team effectiveness.
Duties and Responsibilities
The following duties and responsibilities reflect the expectations of this position but are not all-inclusive.
- Track and respond to calls for a multi-state nurse triage telephone service, receiving inbound calls from patients and placing outbound calls, while utilizing Schmitt-Thompson telephone triage protocols to document patient interactions effectively within clients’ EHR and/or a Call 4 Health platform.
- Provide clinical assessment based on established protocols and triage patients by phone or through patient portal.
- Provide administrative support and perform clinical tasks such as medication prescription refills per established protocols, notifying providers of critical results, and coordinating follow-up care post-discharge or post-operative.
- Facilitate referrals and collaborate on addressing prior authorization requests that require clinical consultation, while also assisting with requests from other agencies such as hospitals, nursing homes, funeral homes, and Departments of Labor or Motor Vehicles.
- Participate in Remote Patient Monitoring (RPM) initiatives by tracking patients’ vital signs and delivering education on managing chronic diseases such as diabetes, hypertension, and COPD.
- Screen and qualify patients for clinical trials. Perform follow-ups and patient education.
- Carry out additional responsibilities as needed to assist the healthcare team and enhance the delivery of patient care.
Education and/or Experience
- Bachelor’s or Associate’s Degree in Nursing.
- Minimum of 2-4 years of full-time clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU.
- Previous telephone triage experience using electronic triage systems and at least two
- Bachelor’s or Associate’s Degree in Nursing.
- Minimum of 2-4 years of full-time clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU.
- Previous telephone triage experience using electronic triage systems and at least two
Qualifications & Skills
We are committed to providing our employees with the support they need. At Call 4 Health, we offer eligible employees an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:
- Teamwork: Demonstrated ability to collaborate effectively with peers, cross-functional teams, and leadership.
- Leadership: Proactive in stepping up to lead, when necessary, capable of motivating colleagues, and sharing knowledge for the enhancement of team performance.
- Customer Service: Exceptional empathy, patience, and active listening skills to understand and address patient needs effectively.
- Quality: Strong attention to detail in charting, utilizing correct grammar, spelling, and medical terminology to ensure complete and accurate patient documentation.
- Organization and Time Management: Highly organized, capable of handling and documenting at least four calls per hour during peak times
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The employee must be able to sit for extended periods, talk, and engage in active listening without visual contact with patients.
- Occasional standing and the use of hands for operating office equipment are required, with infrequent stooping, kneeling, or crouching.
- Ability to hear in normal range and wear a headset/ earpiece
- Good visual acuity to read computer screens, scripts, forms etc.
- Able to work remotely at home in a private HIPAA compliant workspace
- Able to house company equipment needed to perform job
- Broadband Internet Access
- Participation (via telephone or video) in staff meetings
Work Environment
- Able to thrive in a fast-paced environment.
- Demonstrated capability to maintain professional relationships with diverse personalities.
- Must be flexible and adaptable to change, managing stress effectively.
- May require occasional overtime or adjusted start times.
Schedule: Saturdays and Sundays Only – 8,10,12 Hours Shifts
Licenses: Compact + NY/IL License Required
Education
Required
- Bachelors or better in Nursing
Licenses & Certifications
Required
- Registered Nurse License
Skills
Required
- Problem solving
- Clinical Expertise
- Phone Triage
- Electronic Health Records (EHR)
- Technology
Behaviors
Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.