Position Summary
The LifeClinic Remote Coordinator maintains and executes the LifeClinic business plans and adjusts as needed to deliver results at or above company expectations in patient acquisition, retention, and collections for multiple clinic locations. They will apply their extensive knowledge of LifeClinic’s mission and services to proactively meet our patient’s needs, efficiently answer any questions, and maintain patient accounts. They will communicate with LifeClinic team members and patients via Teams, SharePoint, email, and phone.
Job Duties/Responsibilities
- Communicates proactively with patients while engaging them in their care
- Ensures that all necessary forms for each patient are complete and reflected in their account
- Works with the doctor(s) to ensure accurate medical records and patient treatment plans
- Understands and responds to questions regarding patient finances and their contribution to care
- Collects and processes payments
- Manages the clinic’s entire patient scheduling ensuring patients schedule according to their treatment plan
- Other duties as assigned
Minimum Required Qualifications
Education:
- High school diploma or GED
Years of Experience:
- 1 to 3 years of experience working in the healthcare and/or customer service industry
Position Requirements
- This is a fully remote position, with no in-person attendance required except in limited business circumstances that would be communicated in advance.
- This position requires Wi-Fi/high-speed internet services. The cost for such services will be the responsibility of the employee.
- The working hours for this position are as follows:
- Hours are aligned with the time zone of the majority of the clinics supported. Example, if a majority of clinics are EST, then working hours are aligned to EST.
- Monday and Wednesday: 7am-12pm; 1-6pm
- Tuesday and Thursday: 11am-6pm
- Friday: 7am-1pm
- Hours are aligned with the time zone of the majority of the clinics supported. Example, if a majority of clinics are EST, then working hours are aligned to EST.
- This position can be performed remotely in all states except the following:
- California
- District of Columbia
- Illinois
- Montana
- New Hampshire
- New York
- North Dakota
- South Dakota
- Seattle, WA
Preferred Qualifications:
- 2- or 4-year experience in a health care or customer service field.
Pay
This is an hourly position with wages starting at $19.75 and pays up to $26.50, based on experience and qualifications.
Benefits
All team members receive the following benefits while working for Life Time:
A fully subsidized membership
Discounts on Life Time products and services
401(k) retirement savings plan with company discretionary match (21 years of age and older)
Training and professional development
Paid sick leave where required by law
Full-time Team Members are eligible for additional benefits, including:
Medical, dental, vision, and prescription drug coverage
Short term and long term disability insurance
Life insurance
Pre-tax flexible spending and dependent care plans
Parental leave and adoption assistance
Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
Deferred compensation plan, if the team member meets the required income threshold
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.