Job Title: Remote RN Patient Onboarding Specialist
Location: Remote
Employment Type: 1099 contractor
Compensation: $16 per completed onboarding, $5 per partial onboarding (able to set them up with wifi/tablet but not complete clinical onboarding) $1 per incomplete (3 attempts to reach)
Position Summary:
We are seeking a compassionate, tech-savvy RN to join our team as a Remote Patient
Onboarding Specialist. In this role, you will be the first point of contact for patients enrolled in a virtual pulmonary rehabilitation program. You’ll guide patients through the technical setup of their rehab tablet and assist them in completing a brief onboarding video call that collects essential baseline health data.
This is a flexible, remote position ideal for someone who enjoys helping others, has strong communication skills, and is comfortable using video call platforms and basic tech troubleshooting.
Key Responsibilities:
- Contact new patients assigned daily and schedule onboarding calls at mutually convenient times.
- Walk patients through unboxing and setting up their rehab tablet, including connecting to Wi-Fi and charging the device.
- Assist patients in joining their initial onboarding video call via the tablet.
- Guide patients through a short physical activity (e.g., marching in place for 2 minutes) while the tablet collects vital signs (heart rate, respiratory rate, etc.).
- Ensure successful completion and recording of clinical onboarding data for provider review.
- Document call outcomes: completed, partial, or incomplete, and report issues as needed.
Required:
- Strong verbal communication skills; comfortable speaking with patients of varying tech abilities.
- Must have multi-state compact RN license in state that you reside
- Basic technical proficiency, especially with video calls, tablets, and Wi-Fi connectivity.
- Ability to work independently and manage a flexible schedule.
- Reliable internet connection and quiet environment for making calls.
- Experience working with elderly or chronically ill patients.
- Professional Liability Insurance
Work Environment & Schedule:
- Fully remote, flexible hours – schedule calls based on patient availability and your own.
- Daily patient lists provided; average call duration 20-30 minutes when assisting them with wifi setup/troubleshooting
- All onboarding interactions are conducted via phone and video call.
Job Type: Part-time
Pay: $25.00 – $30.00 per hour
Expected hours: 5 – 15 per week
Work Location: Remote